Senior Customer Engineer, Central Territory - Toronto, Canada

Cloudflare
Toronto
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Presentation","Stakeholder management","Consultative/advisory","Commercial mindset","Problem-solving"]

Act as a quota-carrying technical advisor who bridges pre-sales validation to onboarding, deployment architecture, and customer expansion. Lead technical discovery, design fit-for-purpose Cloudflare architectures across security, DNS/CDN, and Zero Trust, and drive measurable outcomes through adoption and QBRs. Use AI-augmented workflows and LLM-based automation to reduce admin toil and focus on high-impact architectural guidance and risk reduction for enterprise customers.

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FursaFursa
Cloudflare
Cloudflare
2 days ago

Senior Customer Engineer, Central Territory - Toronto, Canada

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Act as a quota-carrying technical advisor who bridges pre-sales validation to onboarding, deployment architecture, and customer expansion. Lead technical discovery, design fit-for-purpose Cloudflare architectures across security, DNS/CDN, and Zero Trust, and drive measurable outcomes through adoption and QBRs. Use AI-augmented workflows and LLM-based automation to reduce admin toil and focus on high-impact architectural guidance and risk reduction for enterprise customers.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives on technical deep-dive discovery, mapping customer infrastructure to Cloudflare architectures and bespoke solutions.
  • •Define scope, success criteria, and evaluation plans for Proof of Concepts (PoCs) and Technical Validations; deliver tailored technical presentations and demos.
  • •Provide oversight for customer onboarding and implementations (without executing), acting as the primary executive/engineering contact and leading migration/onboarding blueprints.
  • •Carry a variable quota tied to new acquisition and/or account growth; lead technical Quarterly Business Reviews (QBRs) to drive expansion and ROI.
  • •Leverage AI orchestration and workflow automation to handle routine tasks (e.g., RFP/security questionnaires, sandbox provisioning, telemetry monitoring) so you can focus on advisory and architecture.
Travel: High travel

Key Requirements

  • •Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer).
  • •Ability to white-board and clearly articulate complex enterprise network and security architectures.
  • •Strong consultative and advisory skills to translate technical concepts into business outcomes for engineers and C-level stakeholders.
  • •Proven commercial mindset aligned to quota/revenue, including SaaS metrics and enterprise sales cycles.
  • •Technical breadth across key areas such as internet fundamentals, security (e.g., WAF/Zero Trust), performance, AI proficiency, and coding/scripting.
Experience:SaaS
Education:Bachelor's in Computer Science, Engineering
Skills:CommunicationPresentationStakeholder managementConsultative/advisoryCommercial mindsetProblem-solving
Languages:English
Tech Stack:DNSCDNZero TrustNetwork SecurityWorkersProof of Concepts (PoCs)Security complianceWAFBot ManagementFirewallsRate Limiting(M)TLSSASEHTTP(S)SSL/TLSTCP/UDPHTTP/2TLS 1.3Prompt engineeringAI-assisted scripting

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn