Spotify Non-Voice Support with Italian and English (Remote within Bulgaria) - Fixed Term Contract

Sutherland
Sofia
Workplace: RemoteContractFunction: Product ManagementSkills: ["Communication","Problem-solving","Patience","Troubleshooting","Positive attitude"]

Support Spotify users with non-voice email and chat assistance, handling how-to questions, FAQ requests, and account/payment-related issues. Guide users through troubleshooting with patience and clear communication, working flexible shifts that may include weekends. Join a remote team based in Bulgaria with fully remote training, digital onboarding, and a fixed-term contract running from early November to late December.

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FursaFursa
Sutherland
Sutherland
2 days ago

Spotify Non-Voice Support with Italian and English (Remote within Bulgaria) - Fixed Term Contract

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support Spotify users with non-voice email and chat assistance, handling how-to questions, FAQ requests, and account/payment-related issues. Guide users through troubleshooting with patience and clear communication, working flexible shifts that may include weekends. Join a remote team based in Bulgaria with fully remote training, digital onboarding, and a fixed-term contract running from early November to late December.
Location: Sofia
Workplace: Remote
Employment Type: Contract · 2 months
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide email and chat support to platform users (no phone calls).
  • •Answer common how-to and FAQ-type questions.
  • •Assist with account management and payment-related issues.
  • •Guide users through troubleshooting steps with patience and clarity.
  • •Work under the fixed term contract from 6th of November until 23rd of December.

Pay and Benefits

Perks:Meal AllowanceMultisport CardAnnual Bonus

Key Requirements

  • •Fluency in Italian (C1 level) and English (C1 level).
  • •Valid EU work permit required to work in Bulgaria.
  • •Availability to work flexible shifts, including weekends.
  • •Previous customer service experience is a plus.
  • •Excellent communication skills and a positive, problem-solving attitude.
Skills:CommunicationProblem-solvingPatienceTroubleshootingPositive attitude
Languages:ItalianEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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