Customer Support Talent Pool

Amadeus
San Jose
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Troubleshooting","Analytical skills","Problem-solving","Communication","Prioritization"]

Provide first-line technical customer support for Amadeus via phone, email, and chat. Investigate and resolve incidents and service requests, answer product questions, and escalate complex issues to resolver groups or external providers. Manage cases through ticketing systems and knowledge tools, improve support documentation, troubleshoot problems, and keep customers updated on critical incident status while meeting service levels.

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FursaFursa
Amadeus
Amadeus
1 month ago

Customer Support Talent Pool

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide first-line technical customer support for Amadeus via phone, email, and chat. Investigate and resolve incidents and service requests, answer product questions, and escalate complex issues to resolver groups or external providers. Manage cases through ticketing systems and knowledge tools, improve support documentation, troubleshoot problems, and keep customers updated on critical incident status while meeting service levels.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide first-line technical support to customers via phone, email, and chat.
  • •Investigate, troubleshoot, and resolve incidents and service requests.
  • •Accurately document and manage cases using ticketing systems and knowledge tools.
  • •Respond to customer inquiries about Amadeus products and solutions.
  • •Escalate complex issues to internal resolver groups or external providers and keep customers informed of critical incident status.

Key Requirements

  • •1+ year of experience in technical support, help desk, service desk, or IT support.
  • •Ability to manage multiple technical issues and priorities in a fast-paced environment.
  • •Advanced English proficiency (C1 or higher), both written and verbal.
  • •Strong troubleshooting, analytical, and problem-solving skills.
  • •Availability to work in a hybrid model.
Experience:1+ years
Skills:TroubleshootingAnalytical skillsProblem-solvingCommunicationPrioritization
Languages:English
Tech Stack:Ticketing systemsKnowledge toolsPhone supportEmail supportChat support

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn