Customer Success Manager

Rad AI
San Francisco
Workplace: HybridFull timeUSD 100,000 - 130,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Relationship management","Coaching","Communication","Project management","Organizational skills"]

Own the end-to-end post-implementation customer lifecycle for radiology partners, driving adoption, value realization, and renewals while identifying upsell and cross-sell growth opportunities. Build executive relationships, run strategic business reviews, and guide onboarding and expansion strategies. Serve as the customer voice to Product and Machine Learning teams, ensuring responsive support and continuous account improvement within a fast-paced healthcare AI environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Rad AI
Rad AI
4 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own the end-to-end post-implementation customer lifecycle for radiology partners, driving adoption, value realization, and renewals while identifying upsell and cross-sell growth opportunities. Build executive relationships, run strategic business reviews, and guide onboarding and expansion strategies. Serve as the customer voice to Product and Machine Learning teams, ensuring responsive support and continuous account improvement within a fast-paced healthcare AI environment.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as a trusted advisor through the post-implementation lifecycle, including product adoption, value realization, and renewal.
  • •Develop and maintain customer relationships via scheduled check-ins, gathering feedback and managing product usage.
  • •Run Strategic Business Review meetings to secure renewals and identify growth opportunities.
  • •Represent the voice of the customer to Product and Machine Learning teams on use cases and product functionality.
  • •Ensure onboarding for new radiology partners and guide adoption and expansion strategies tailored to each practice.

Pay and Benefits

Salary: USD 100,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife Insurance401kHsaFsaPaid LeaveEquipment Stipend

Key Requirements

  • •Bachelor’s degree or above.
  • •3+ years of customer success experience within a healthcare environment.
  • •Strong people/relationship management skills with the ability to influence others.
  • •Strong project management and organizational skills to prioritize competing priorities and deliver on timelines.
  • •Practical knowledge of SaaS solutions, implementations, and technical concepts.
Experience:3+ yearsHealthcareSaaS
Education:Bachelor's
Skills:Relationship managementCoachingCommunicationProject managementOrganizational skills
Tech Stack:SaaS

Company Brief

Rad AI
Builds generative AI solutions for radiology to automate report writing, reduce radiologist burnout, and improve patient follow-up and care across health systems and radiology practices.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor