Manager, Customer Enablement (Tokyo, Japan)

Figma
Tokyo
Workplace: OnsiteFull timeFunction: Consulting & AdvisorySkills: ["Customer-first mindset","Strategic thinking","Execution","Leadership","Coaching","Communication","Ability to scale teams","Inclusive leadership"]

Lead and scale a team of Customer Experience Managers for Mid-Market, Enterprise, and Strategic customers in Japan. You’ll set goals, coach and develop individual contributors, and partner cross-functionally with Sales, Support, Product, and Marketing to ensure customers realize value. Act as a player-coach escalation point through direct customer engagement, helping deliver an exceptional customer experience while driving growth and change in a high-growth SaaS environment.

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FursaFursa
Figma
Figma
2 days ago

Manager, Customer Enablement (Tokyo, Japan)

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Job Summary

Lead and scale a team of Customer Experience Managers for Mid-Market, Enterprise, and Strategic customers in Japan. You’ll set goals, coach and develop individual contributors, and partner cross-functionally with Sales, Support, Product, and Marketing to ensure customers realize value. Act as a player-coach escalation point through direct customer engagement, helping deliver an exceptional customer experience while driving growth and change in a high-growth SaaS environment.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Manager level

Key Responsibilities

  • •Lead, manage, and grow a team of Customer Experience Managers.
  • •Set clear goals and expectations, provide mentorship and coaching, and support career development.
  • •Partner with Sales, Support, Product, and Marketing to meet and exceed customer needs.
  • •Ensure exceptional value and experience across the enterprise customer base.
  • •Engage directly with customers and serve as an escalation point when required (player-coach dynamics).

Key Requirements

  • •3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function.
  • •5+ years of total experience in customer-facing roles within high-growth SaaS companies.
  • •Customer-first mindset with strong strategic thinking and execution capabilities.
  • •Proven ability to lead, inspire, and scale teams through growth and change, with a passion for inclusive team culture.
  • •Excellent communication skills across a wide range of internal and external personas.
Experience:SaaSCustomer successPost-salesEnterprise customersMid-marketStrategic customersHigh-growth
Skills:Customer-first mindsetStrategic thinkingExecutionLeadershipCoachingCommunicationAbility to scale teamsInclusive leadership
Tech Stack:FigmaDesign systemsProduct development workflowsUX/UIFrontend development

Company Brief

Figma
Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn