Manager, Contact Center Partnerships
Webster Financial
United States
Workplace: RemoteFull timeUSD 74,000 - 86,000 annuallyFunction: Business Development & PartnershipsEducation: high_schoolSkills: ["Organizational skills","Problem-solving","Critical thinking","Analysis","Ability to manage complex activities"]Manage day-to-day operations across multiple outsourced contact center sites, ensuring top-tier client service and that BPO partners meet or exceed requirements and KPIs. Serve as an escalation point for complex client issues and complaints, mitigate operational risk through adherence to policies and regulations, and partner with Quality Assurance to drive continuous improvement. Lead WBR meetings, assess performance dashboards, and support strategy implementation with the Contact Center Director.
