Associate / Sr. Associate - Mortgage

Sutherland
Indiana
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Analytical skills","Typing skills","Time management"]

Deliver outstanding customer experience by handling inquiries and requests via calls, email, chat, or social media. Ensure customers’ questions are answered in a timely manner while meeting monthly targets for customer satisfaction and productivity. Achieve contact center KPIs and SLAs, follow non-disclosure and data security policies, complete required upskilling courses, and participate in coaching with feedback implementation.

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FursaFursa
Sutherland
Sutherland
1 month ago

Associate / Sr. Associate - Mortgage

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver outstanding customer experience by handling inquiries and requests via calls, email, chat, or social media. Ensure customers’ questions are answered in a timely manner while meeting monthly targets for customer satisfaction and productivity. Achieve contact center KPIs and SLAs, follow non-disclosure and data security policies, complete required upskilling courses, and participate in coaching with feedback implementation.
Location: Indiana
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve customer requests and inquiries via email, chat, and social channels.
  • •Answer customer questions in a timely manner and attain monthly goals for customer satisfaction and productivity.
  • •Achieve contact center statistics and SLAs (contractual metrics).
  • •Adhere to non-disclosure agreement and data security policies.
  • •Complete mandated upskilling and e-courses, attend coaching sessions, and maintain schedule adherence to reduce shrinkage.

Key Requirements

  • •Any full-time UG/PG graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA), including 2025 pass-outs.
  • •Excellent verbal and written English language skills.
  • •Good analytical and typing skills.
  • •Flexibility to work shifts including nights.
  • •Must reside within a radius of 25 km of the office.
Skills:CommunicationAnalytical skillsTyping skillsTime management
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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