Assistant Customer Experience Manager (Remote + Flexible)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support the Customer Experience Manager in improving the end-to-end customer journey. Serve as a primary contact for customer enquiries, resolve issues promptly, and analyze customer feedback to spot trends and drive service improvements. Collaborate with cross-functional teams (including technology and consulting), maintain accurate CRM data, and help create customer support documentation and knowledge base articles while tracking key CX metrics and reporting performance.

Location: Phoenix

Workplace: Remote

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Assist the Customer Experience Manager in developing and implementing strategies to enhance the customer journey.
•Handle customer enquiries and provide timely, effective resolutions.
•Collect, analyze, and report customer feedback to identify trends and inform service improvements.
•Collaborate with cross-functional teams, including technology and consulting, to deliver a seamless customer experience.
•Maintain and update the CRM system with accurate customer data and help create support documentation and customer-facing materials.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Proven experience in customer experience, customer support, or a related client-facing role.
•Exceptional written and verbal communication skills with strong attention to detail.
•Strong analytical and problem-solving skills with the ability to think strategically.
•Proficiency in standard office software and experience with CRM platforms.
•Excellent organisational and time-management skills, with the ability to work independently in a remote environment.

Education:Bachelor's in Business, Marketing, Communications, or a relevant field

Skills:CommunicationAttention to detailAnalytical skillsProblem-solvingOrganizational skills

Tech Stack:CRMOffice software

Company Brief

Qureos

Website

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Qureos

2 days ago

Assistant Customer Experience Manager (Remote + Flexible)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Phoenix

Workplace: Remote

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Assist the Customer Experience Manager in developing and implementing strategies to enhance the customer journey.
•Handle customer enquiries and provide timely, effective resolutions.
•Collect, analyze, and report customer feedback to identify trends and inform service improvements.
•Collaborate with cross-functional teams, including technology and consulting, to deliver a seamless customer experience.
•Maintain and update the CRM system with accurate customer data and help create support documentation and customer-facing materials.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Proven experience in customer experience, customer support, or a related client-facing role.
•Exceptional written and verbal communication skills with strong attention to detail.
•Strong analytical and problem-solving skills with the ability to think strategically.
•Proficiency in standard office software and experience with CRM platforms.
•Excellent organisational and time-management skills, with the ability to work independently in a remote environment.

Education:Bachelor's in Business, Marketing, Communications, or a relevant field

Skills:CommunicationAttention to detailAnalytical skillsProblem-solvingOrganizational skills

Tech Stack:CRMOffice software

Company Brief

Qureos

Website