2 months ago

Technical Operations Center Analysts

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Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Join a 24/7 Technical Operations Center to keep 2K’s live game infrastructure highly available, performant, and reliable. You’ll monitor production applications, act as an escalation point for incidents across on-prem and cloud systems, communicate updates to stakeholders, and maintain post-incident documentation and audit-compliant records. You’ll also handle technical service requests and user tickets while collaborating with technical teams to restore service and improve operational workflows.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Monitor and respond to expected and unexpected events across production applications, systems, and cloud infrastructure.
•Maintain uptime and performance standards to support an uninterrupted gaming experience.
•Serve as the primary point of contact during major incidents with clear, regular stakeholder updates and coordination with technical teams.
•Create and maintain post-incident documentation and comprehensive postmortems to support root cause analysis and audit compliance.
•Manage and resolve incoming technical service requests and user-submitted tickets, ensuring timely fulfillment and high customer service quality.

Pay and Benefits

Perks:Health InsuranceProvident FundChildcare ServicesPaid LeaveGym MembershipLearning BudgetLife Assurance

Key Requirements

•4+ years in large-scale production networks or systems operations with reliability engineering principles.
•Proven ability to handle incident responses in high-pressure situations while staying process-oriented.
•Strong communication skills for explaining technical concepts to technical staff and senior management.
•Experience supporting globally distributed teams and adapting quickly to new tools and changes.
•Familiarity with at least one of: AWS/GCP/Azure, Linux/Windows, VMware/Proxmox/KVM/Hyper-V, Terraform/Ansible/Puppet, networking triage, or Confluence/Jira/Slack/Zoom.

Experience:4+ yearsLive service operationsProduction networksSystems operationsReliability engineeringGlobally distributed teamsGaming infrastructure

Skills:Incident responseProblem-solvingCommunicationAdaptabilityCustomer focus

Languages:English

Tech Stack:AWSGCPAzureLinuxWindowsVMwareProxmoxKVMHyper-VWSTerraformAnsiblePuppetConfluenceJiraSlackZoom

Company Brief

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