Senior Customer Success Manager, Strategic - East

Attentive
United States
Full timeUSD 100,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Analytical judgment","Commercial judgment","Stakeholder influence","Clear communication","Organization"]

Lead strategic customer success for a portfolio of enterprise Strategic accounts, shaping success plans that improve performance, adoption, retention, and long-term growth. Partner with Account Management, Services, and technical/product teams to align priorities and drive measurable outcomes across the customer lifecycle. Translate analytics into testing priorities and business cases, manage renewals and risk visibility, run executive business reviews, and identify expansion opportunities using customer goals and needs.

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FursaFursa
Attentive
Attentive
2 days ago

Senior Customer Success Manager, Strategic - East

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead strategic customer success for a portfolio of enterprise Strategic accounts, shaping success plans that improve performance, adoption, retention, and long-term growth. Partner with Account Management, Services, and technical/product teams to align priorities and drive measurable outcomes across the customer lifecycle. Translate analytics into testing priorities and business cases, manage renewals and risk visibility, run executive business reviews, and identify expansion opportunities using customer goals and needs.
Location: United States
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strategic success plans with goals, success measures, priorities, owners, and milestones.
  • •Advise customers on lifecycle marketing strategy across acquisition, engagement, conversion, and retention using SMS/email/AI capabilities.
  • •Coordinate Account Management, Services, and technical/product partners around the customer strategy and initiatives.
  • •Lead relationships with executive sponsors and marketing/technical stakeholders, including business reviews and working sessions.
  • •Maintain revenue and renewal forecasts, identify risks early, and lead coordinated mitigation and expansion recommendations.

Pay and Benefits

Salary: USD 100,000 - 150,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years of experience in Customer Success or Account Management, ideally in marketing technology or SaaS, managing complex enterprise customers.
  • •Strong understanding of lifecycle marketing, growth, retention strategies, with depth in SMS or email and advising across channels.
  • •Experience collaborating with commercial, Services, product, and technical teams to translate customer needs into coordinated solutions and measurable outcomes.
  • •Strong analytical and commercial judgment to interpret performance data, assess measurement limitations, and recommend actions.
  • •Experience using Salesforce (or comparable CRM) and customer success/reporting tools to maintain account plans, forecasts, and risk visibility.
Experience:5+ yearsMarketing technologySaaSEnterprise customers
Skills:Analytical judgmentCommercial judgmentStakeholder influenceClear communicationOrganization
Languages:English
Tech Stack:SalesforceCRMCustomer success platformsReporting tools

Company Brief

Attentive
Provides a mobile messaging and personalization platform that helps brands engage customers via SMS, email, and onsite messaging to drive sales, retention, and personalized marketing at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2016
WebsiteLinkedIn