Highspot

4 weeks ago

Sr. Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 43 minutes agoStatus: Live

Job Summary

Technical account management for mid-to-upper-market customers, delivering hands-on guidance, helping teams adopt AI-powered features, and translating platform data into actionable business insights. Serves as a technical bridge between Highspot’s SaaS platform and customers, collaborating with CSMs, AE, and product/engineering to drive retention, expansion, and adoption of enterprise-grade workflows.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Become one of our foremost product experts with deep knowledge of the Highspot platform and its integrations.
•Serve as the primary technical point of contact for mid-to-upper-market customers, understanding their business goals, technical environments, and adoption challenges.
•Provide proactive technical guidance and best-practice recommendations, including AI-powered features and automation capabilities.
•Help customers interpret platform analytics—usage trends, adoption metrics, and health scores—and translate those insights into business outcomes and ROI narratives.
•Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.

Travel: Low travel

Pay and Benefits

Salary: USD 128,000 - 220,000 annually

Perks:Health Insurance401kPaid LeaveParental LeaveCommuting Benefits

Key Requirements

•4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) delivering solution value to customers.
•Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.
•Solid understanding of software development processes, integrations, and modern SaaS architectures.
•Experience with enterprise change management or digital transformation initiatives to drive adoption across large, complex organizations.
•Familiarity with customer health metrics, adoption frameworks, or value realization methodologies (e.g., health scoring, maturity models, outcome-based success planning).

Experience:4+ yearsSaaSEnterprise softwareCustomer successTechnical consulting

Skills:CommunicationProblem-solvingCustomer-facingTechnical aptitudeAnalytical thinking

Tech Stack:REST APIsSAMLOIDCSCIMCRMAI

Company Brief

Highspot

Provides a sales enablement platform that helps revenue teams find, present, and track content, train sellers, and measure engagement to improve sales execution and buyer engagement across the customer lifecycle.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Seattle, United States

Founded: 2012

Website LinkedIn

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Highspot

4 weeks ago

Sr. Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 43 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Become one of our foremost product experts with deep knowledge of the Highspot platform and its integrations.
•Serve as the primary technical point of contact for mid-to-upper-market customers, understanding their business goals, technical environments, and adoption challenges.
•Provide proactive technical guidance and best-practice recommendations, including AI-powered features and automation capabilities.
•Help customers interpret platform analytics—usage trends, adoption metrics, and health scores—and translate those insights into business outcomes and ROI narratives.
•Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.

Travel: Low travel

Pay and Benefits

Salary: USD 128,000 - 220,000 annually

Perks:Health Insurance401kPaid LeaveParental LeaveCommuting Benefits

Key Requirements

•4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) delivering solution value to customers.
•Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.
•Solid understanding of software development processes, integrations, and modern SaaS architectures.
•Experience with enterprise change management or digital transformation initiatives to drive adoption across large, complex organizations.
•Familiarity with customer health metrics, adoption frameworks, or value realization methodologies (e.g., health scoring, maturity models, outcome-based success planning).

Experience:4+ yearsSaaSEnterprise softwareCustomer successTechnical consulting

Skills:CommunicationProblem-solvingCustomer-facingTechnical aptitudeAnalytical thinking

Tech Stack:REST APIsSAMLOIDCSCIMCRMAI

Company Brief

Highspot

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Seattle, United States

Founded: 2012

Website LinkedIn