Figma

4 weeks ago

Customer Enablement Manager (Tokyo, Japan)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own the customer adoption journey for a portfolio of large, strategic customers. Use customer goals, success metrics, and product data to build bespoke enablement plans that drive measurable product adoption and uncover new use cases. Deliver live, scalable training sessions and share best practices. Partner across Account Executives, Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to support long-term customer success.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage the adoption journey for a portfolio of large, strategic customers.
•Use customer goals and success metrics, along with product data, to inform proactive engagement strategies that deliver measurable value.
•Document proactive engagement strategies as part of high-quality, bespoke enablement plans.
•Share best practices, use cases, and product expertise to help teams unlock the full value of Figma.
•Deliver live and scalable training sessions customized to customer maturity and needs, partnering cross-functionally to ensure customer success.

Key Requirements

•4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing SaaS role.
•Excellent communication skills and the ability to connect with a wide range of customer personas.
•Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
•A track record of driving impactful outcomes while adapting to evolving customer needs and collaborating cross-functionally.
•Ability to build strong relationships with stakeholders across roles and departments, from individual contributors to senior leaders.

Experience:4+ yearsSaaSTechnical Account ManagementCustomer SuccessCustomer Enablement

Skills:CommunicationRelationship buildingConsultative problem-solvingCollaborationStakeholder management

Languages:English

Tech Stack:FigmaAI

Company Brief

Figma

Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Figma

4 weeks ago

Customer Enablement Manager (Tokyo, Japan)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage the adoption journey for a portfolio of large, strategic customers.
•Use customer goals and success metrics, along with product data, to inform proactive engagement strategies that deliver measurable value.
•Document proactive engagement strategies as part of high-quality, bespoke enablement plans.
•Share best practices, use cases, and product expertise to help teams unlock the full value of Figma.
•Deliver live and scalable training sessions customized to customer maturity and needs, partnering cross-functionally to ensure customer success.

Key Requirements

•4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing SaaS role.
•Excellent communication skills and the ability to connect with a wide range of customer personas.
•Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
•A track record of driving impactful outcomes while adapting to evolving customer needs and collaborating cross-functionally.
•Ability to build strong relationships with stakeholders across roles and departments, from individual contributors to senior leaders.

Experience:4+ yearsSaaSTechnical Account ManagementCustomer SuccessCustomer Enablement

Skills:CommunicationRelationship buildingConsultative problem-solvingCollaborationStakeholder management

Languages:English

Tech Stack:FigmaAI

Company Brief

Figma

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn