Mental Health Telehealth Nurse-Healthdirect (Remote, South Australia, AU, 5000)

Serco
South Australia
Workplace: RemoteContract50.96+ hourlyFunction: Healthcare (Clinical, Medical, Wellness)Skills: ["Communication","Interpersonal skills","Rapport building"]

Provide initial clinical support and mental health assessments for callers to the Medicare Mental Health Line, offering person-centred guidance and connecting people to appropriate services. Use clinical judgement to identify risks and determine referral pathways, while maintaining accurate documentation and collaborating with the wider mental health team. This contract role requires availability Wednesday, Thursday, and Friday during 8:30am–5:00pm Brisbane time.

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FursaFursa
Serco
Serco
5 days ago

Mental Health Telehealth Nurse-Healthdirect (Remote, South Australia, AU, 5000)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide initial clinical support and mental health assessments for callers to the Medicare Mental Health Line, offering person-centred guidance and connecting people to appropriate services. Use clinical judgement to identify risks and determine referral pathways, while maintaining accurate documentation and collaborating with the wider mental health team. This contract role requires availability Wednesday, Thursday, and Friday during 8:30am–5:00pm Brisbane time.
Location: South Australia
Workplace: Remote
Employment Type: Contract
Job Function: Healthcare (Clinical, Medical, Wellness)

Key Responsibilities

  • •Conduct mental health assessments and identify clinical needs and risks.
  • •Provide compassionate, person-centred support to people experiencing mental health concerns.
  • •Determine appropriate support and referral pathways using clinical judgement.
  • •Provide information and guidance around available mental health services.
  • •Maintain accurate clinical documentation and coordinate callers with appropriate services and supports.

Pay and Benefits

Salary: 50.96 hourly

Key Requirements

  • •Be an experienced Mental Health Nurse with strong clinical assessment and risk management skills.
  • •Provide compassionate, person-centred support to people experiencing mental health concerns.
  • •Use clinical judgement to determine appropriate support and referral pathways.
  • •Have excellent communication and interpersonal skills to build rapport with callers.
  • •Be able to commit to the required roster: Wednesday, Thursday, and Friday, 8:30am–5:00pm Brisbane time.
Experience:Mental health servicesTelehealth
Skills:CommunicationInterpersonal skillsRapport building

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn