Epic Financial Assistance and Estimates Senior Consultant

Huron
Chicago
Workplace: RemoteFull timeFunction: Consulting & AdvisorySkills: ["Prioritization","Stakeholder management","Analytical thinking","Problem-solving","Troubleshooting"]

Support and optimize Epic Financial Assistance and Estimates for healthcare clients by managing and resolving production support tickets, break-fix issues, and user requests. Help maintain application stability while prioritizing ticket backlogs and meeting service levels. Identify and implement system enhancements and workflow optimizations to improve performance and user experience, collaborating with operational, clinical, and technical stakeholders. Participate in Epic upgrade support when needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Huron
Huron
1 day ago

Epic Financial Assistance and Estimates Senior Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Support and optimize Epic Financial Assistance and Estimates for healthcare clients by managing and resolving production support tickets, break-fix issues, and user requests. Help maintain application stability while prioritizing ticket backlogs and meeting service levels. Identify and implement system enhancements and workflow optimizations to improve performance and user experience, collaborating with operational, clinical, and technical stakeholders. Participate in Epic upgrade support when needed.
Location: Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Manage and resolve Epic production support tickets, including break-fix issues and troubleshooting.
  • •Maintain service levels by prioritizing ticket backlogs and addressing user support requests.
  • •Implement enhancements and workflow optimizations to improve application performance and user experience.
  • •Collaborate with operational, clinical, and technical stakeholders to support application stability and improvements.
  • •Provide support for optimization initiatives and upgrade activities when required.

Pay and Benefits

Perks:Health InsuranceDentalVision

Key Requirements

  • •Manage and resolve production support tickets, including break-fix issues, troubleshooting, and user support requests.
  • •Have certifications or experience in Financial Assistance and Estimates.
  • •Prioritize and work through ticket backlogs while maintaining service levels and stakeholder satisfaction.
  • •Identify and implement system enhancements and workflow optimizations to improve application performance and user experience.
  • •Collaborate with operational, clinical, and technical stakeholders to support application stability and ongoing improvements.
Experience:HealthcareEHREpic
Skills:PrioritizationStakeholder managementAnalytical thinkingProblem-solvingTroubleshooting
Tech Stack:EpicEHR

Company Brief

Huron
Huron is a global professional services firm providing consulting and advisory services across healthcare, higher education, life sciences, and commercial sectors, focusing on strategy, operations, technology, and financial transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2002
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn