Técnico/a Helpdesk Nivel 2

Atos
Barcelona
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: certificationSkills: ["Analysis","Problem-solving","Communication","Teamwork"]

Provide advanced Level 2 support by investigating and resolving escalated technical incidents across hardware, software, and networks. Diagnose complex issues, configure operating systems, corporate applications, and network devices, and perform root-cause analysis to implement definitive solutions. Collaborate with Level 3 on critical incidents, keep the knowledge base updated with advanced fixes, and ensure SLA compliance for continuity in critical environments.

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Atos
Atos
1 day ago

Técnico/a Helpdesk Nivel 2

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide advanced Level 2 support by investigating and resolving escalated technical incidents across hardware, software, and networks. Diagnose complex issues, configure operating systems, corporate applications, and network devices, and perform root-cause analysis to implement definitive solutions. Collaborate with Level 3 on critical incidents, keep the knowledge base updated with advanced fixes, and ensure SLA compliance for continuity in critical environments.
Location: Barcelona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle escalated incidents from Level 1 requiring advanced technical knowledge.
  • •Diagnose and resolve complex hardware, software, and networking problems.
  • •Configure operating systems, corporate applications, and network devices.
  • •Conduct root-cause analysis and apply definitive solutions.
  • •Update the knowledge base with advanced solutions and ensure SLA compliance for operational continuity in critical environments.

Pay and Benefits

Perks:Health InsuranceLearning Budget

Key Requirements

  • •Technical training: Técnico/a Ciclo Formativo técnico de Grado Medio o Superior.
  • •2+ years performing Level 2 support functions.
  • •Advanced knowledge of operating systems (Windows, macOS).
  • •Strong problem analysis and resolution for complex technical issues.
  • •Fluent Catalan (C1), spoken and written; ITIL Foundations certification is desirable.
Experience:2+ years
Education:Certification / Diploma
Skills:AnalysisProblem-solvingCommunicationTeamwork
Certifications:ITIL Foundations
Languages:Catalan
Tech Stack:WindowsMacOSITIL

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn