Customer Experience Advocate (Remote, Insurance Tech Startup)

Jerry
Orlando, Nashville, Dallas, Houston, Phoenix, Atlanta, Miami
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Success & Account ManagementSkills: ["Friendly","Positive attitude","Teamwork","Strong work ethic","Problem-solving","Communication"]

Help customers manage their auto and home insurance by taking inbound calls and guiding them to the right coverage. You’ll dig into the product, solve coverage gaps and renewal issues, and process service requests like vehicle, driver, lienholder, and policy documents. Working in Jerry’s Customer Operations team, you’ll share customer feedback quickly so improvements you suggest make it into the app.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Jerry
Jerry
1 day ago

Customer Experience Advocate (Remote, Insurance Tech Startup)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 5 days ago

Job Summary

Help customers manage their auto and home insurance by taking inbound calls and guiding them to the right coverage. You’ll dig into the product, solve coverage gaps and renewal issues, and process service requests like vehicle, driver, lienholder, and policy documents. Working in Jerry’s Customer Operations team, you’ll share customer feedback quickly so improvements you suggest make it into the app.
Location: Orlando, Nashville, Dallas, Houston, Phoenix, Atlanta, Miami
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Take great care of customers by addressing questions customers may not know to ask, such as coverage gaps, discounts, and renewal spikes.
  • •Answer inbound calls for customers shopping and policyholders needing changes for auto, home, motorcycle, and other policies.
  • •Get deep on the product by understanding which insurance company fits each customer and earn customer trust in navigating the app.
  • •Solve problems to remove barriers between a customer and the right coverage.
  • •Process service requests for vehicles, drivers, lienholders, and policy documents, and help improve the product with customer feedback.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401k MatchPaid LeaveEquityRemote WorkPaid ParentalWellness StipendP&c Insurance

Key Requirements

  • •Prior experience in customer service, sales, or hospitality is a plus, but not required.
  • •Genuinely friendly and positive attitude with a willingness to work as a team.
  • •Strong work ethic.
  • •Strong problem-solving skills.
  • •Strong communication skills.
Skills:FriendlyPositive attitudeTeamworkStrong work ethicProblem-solvingCommunication
Licenses:P&C insurance license

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor