Client Success Specialist (Korean)

Axi
Malaysia
Full timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Communication","Relationship management","Customer focus","Problem-solving"]

Represent the Client Success function by delivering timely, accurate, multi-channel support to Korean-speaking clients. You’ll tailor guidance to client segments, support retention with practical insights, and investigate/validate trades at layer 1. The role also involves identifying recurring trends, escalating complex issues with complete documentation, and collaborating across departments to resolve client matters while meeting CX charter, policies, and regulatory requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Axi
Axi
1 day ago

Client Success Specialist (Korean)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Represent the Client Success function by delivering timely, accurate, multi-channel support to Korean-speaking clients. You’ll tailor guidance to client segments, support retention with practical insights, and investigate/validate trades at layer 1. The role also involves identifying recurring trends, escalating complex issues with complete documentation, and collaborating across departments to resolve client matters while meeting CX charter, policies, and regulatory requirements.
Location: Malaysia
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Deliver high-quality, multi-channel support to clients, handling enquiries and issues with accuracy and professionalism.
  • •Tailor support to defined client segments and provide guidance and practical insights to support retention.
  • •Identify, assess, and share relevant trends/observations with internal teams, following escalation and reporting procedures.
  • •Investigate and validate layer-1 trade issues in accordance with approved processes, and escalate complex matters with complete information.
  • •Adhere to CX Charter, internal policies/procedures/quality standards, and regulatory requirements in all client interactions and case handling.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetWellness Stipend

Key Requirements

  • •Experience in customer service, client support, relationship management, or a similar customer-facing role.
  • •Native or fluent Korean with good English communication skills.
  • •Enjoys speaking with customers, understanding their needs, and resolving concerns.
  • •Willingness to work rotating shifts, including weekends.
Skills:Customer serviceCommunicationRelationship managementCustomer focusProblem-solving
Languages:KoreanEnglish

Company Brief

Axi
Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.
Industry: Trading Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sydney, Australia
Founded: 2007
Website