Retail Customer Service

Puma
Argentina
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsSkills: ["Communication","Project planning"]

Oversee order tracking for delivery and product replenishment to stores, coordinating with logistics to support special events and near-term initiatives. Provide status updates to the planning team, monitor order delivery timelines, and ensure inventory knowledge across channels to deliver weekly assortment and replenishment reporting. Track fill rate by comparing allocated units to store deliveries and manage pending/undelivered order units. Produce daily progress reporting and weekly physical inventory status.

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FursaFursa
Puma
Puma
1 day ago

Retail Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Oversee order tracking for delivery and product replenishment to stores, coordinating with logistics to support special events and near-term initiatives. Provide status updates to the planning team, monitor order delivery timelines, and ensure inventory knowledge across channels to deliver weekly assortment and replenishment reporting. Track fill rate by comparing allocated units to store deliveries and manage pending/undelivered order units. Produce daily progress reporting and weekly physical inventory status.
Location: Argentina
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage order tracking, including delivery and product replenishment to stores.
  • •Send order status information to the planning team for report completion.
  • •Coordinate with logistics for special events with near-term arrival dates.
  • •Ensure store deliveries meet timelines provided by logistics and monitor inventory by channel.
  • •Track fill rate by comparing allocated units with units delivered; manage pending/undelivered orders and report weekly physical inventory status and daily preparation progress.

Key Requirements

  • •Careers related to business administration, sales, or related fields.
  • •3 to 5 years of experience in similar positions.
  • •Project planning and communication skills.
  • •Advanced Excel skills.
  • •Advanced English.
Experience:3-5 years
Skills:CommunicationProject planning
Languages:English
Tech Stack:Excel

Company Brief

Puma
Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1948
WebsiteLinkedIn