Technical Business Analyst

Iberdrola
Glasgow
Workplace: HybridFull timeGBP 50,000 - 63,000 annuallyFunction: Business OperationsSkills: ["Analytical skills","Stakeholder management","Communication","Problem-solving","Process improvement"]

Analyse and improve end-to-end retail processes, identifying operational issues, root causes, and practical solutions to boost efficiency, quality, performance, and customer experience. Work with business and technology teams to design and implement automation, and build reporting and dashboards that enable clear decision-making. Gather requirements, facilitate workshops, map processes, and communicate recommendations to technical and non-technical stakeholders, including senior leaders.

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FursaFursa
Iberdrola
Iberdrola
5 days ago

Technical Business Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Analyse and improve end-to-end retail processes, identifying operational issues, root causes, and practical solutions to boost efficiency, quality, performance, and customer experience. Work with business and technology teams to design and implement automation, and build reporting and dashboards that enable clear decision-making. Gather requirements, facilitate workshops, map processes, and communicate recommendations to technical and non-technical stakeholders, including senior leaders.
Location: Glasgow
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Business Operations

Key Responsibilities

  • •Analyse and improve end-to-end retail processes, driving efficiency, quality, and performance.
  • •Investigate operational challenges, identify root causes, and develop practical solutions.
  • •Design and implement automation solutions to reduce manual effort and support continuous improvement.
  • •Develop reporting and dashboards to provide actionable insights for business decisions.
  • •Gather requirements, facilitate workshops, map processes, and align projects with business objectives.
Travel: Low travel

Pay and Benefits

Salary: GBP 50,000 - 63,000 annually
Perks:Annual LeavePensionEquityDentalPrivate MedicalHealth InsuranceLife Assurance

Key Requirements

  • •Experience delivering technical and business solutions in complex environments.
  • •Strong analytical skills and the ability to identify operational challenges and root causes.
  • •Proven stakeholder management experience and confidence engaging with stakeholders at all levels.
  • •Knowledge of the UK Energy Retail Market, ideally in the utilities sector.
  • •Technical skills including AWS, SQL, SAP, Python, and Power BI.
Experience:Utilities
Skills:Analytical skillsStakeholder managementCommunicationProblem-solvingProcess improvement
Tech Stack:AWSSQLSAPPythonPower BI

Company Brief

Iberdrola
Iberdrola is a multinational electric utility focused on generation, distribution and commercialization of electricity, with significant investments in renewable energy, grid modernization and international power markets serving residential, commercial and industrial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bilbao, Spain
Founded: 1992
WebsiteLinkedIn