Customer Service Specialist I

Aon
Dallas, Texas
Workplace: HybridFull timeUSD 30,000 - 31,200 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Multitasking","Problem-solving","Teamwork","Verbal communication"]

Handle inbound and some outbound calls to support members and providers, adapting to varying client needs and multitasking as required. Accurately document call outcomes, changes, and issues in databases, then follow up to drive resolutions. You’ll bring strong customer service and communication skills, with proficiency using Microsoft Word, Excel, and Outlook, and prior call center experience (healthcare provider network experience is preferred).

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Aon
Aon
1 day ago

Customer Service Specialist I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Handle inbound and some outbound calls to support members and providers, adapting to varying client needs and multitasking as required. Accurately document call outcomes, changes, and issues in databases, then follow up to drive resolutions. You’ll bring strong customer service and communication skills, with proficiency using Microsoft Word, Excel, and Outlook, and prior call center experience (healthcare provider network experience is preferred).
Location: Dallas, Texas
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound and some outbound telephone calls to assist members and providers.
  • •Adapt to varying call types from client to client while multitasking effectively.
  • •Document all calls, changes, and problems in databases.
  • •Follow up with clients to ensure needed resolutions are completed.
  • •Provide service using strong verbal and interpersonal communication skills.

Pay and Benefits

Salary: USD 30,000 - 31,200 annually
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysTuition AssistanceAdoption AssistanceCommuter Benefits

Key Requirements

  • •Prior call center experience.
  • •Must be at least 18 years of age.
  • •Ability to work afternoons, weekends, and evenings.
  • •Excellent verbal and interpersonal communication skills.
  • •Computer experience with Microsoft Word, Excel, and Outlook; experience with telephone systems, and copier/fax machines (healthcare provider networks preferred, bilingual Spanish/English preferred).
Education:High School
Skills:Customer serviceMultitaskingProblem-solvingTeamworkVerbal communication
Languages:SpanishEnglish
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft OutlookTelephone systemsCopierFax machineDatabases

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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