Operations Manager Payment Services

HSBC
Vietnam
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Coaching","Customer service focus","Stakeholder communication"]

Lead operations for Payment Services by ensuring teams deliver against demand statements and planning/prioritising day-to-day services. Implement change programmes, operating procedures, and compliance with group standards and local regulations. Set production, service quality, financial performance, and risk/control targets, drive continuous improvement, and manage team leaders’ performance. Coach, develop, recruit within headcount plans, cascade communication, and use production management tools (iCAT) to meet quality standards and operational risk limits.

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FursaFursa
HSBC
HSBC
14 hours ago

Operations Manager Payment Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead operations for Payment Services by ensuring teams deliver against demand statements and planning/prioritising day-to-day services. Implement change programmes, operating procedures, and compliance with group standards and local regulations. Set production, service quality, financial performance, and risk/control targets, drive continuous improvement, and manage team leaders’ performance. Coach, develop, recruit within headcount plans, cascade communication, and use production management tools (iCAT) to meet quality standards and operational risk limits.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Ensure the teams deliver in line with demand statements.
  • •Plan and prioritise day-to-day services across teams.
  • •Support implementation of change programmes (including global standards, operational transformations, and opex) as directed by the line manager.
  • •Develop and implement operating procedures in line with the Business Services Operating Model, ensuring compliance with group policy and local regulations.
  • •Set targets for production/service quality, financial performance, and risk & controls; identify improvement opportunities and manage team leaders’ performance using iCAT and appropriate controls.

Key Requirements

  • •University (BA/BS) degree required.
  • •Minimum 3 years’ experience in operations or a directly related business/function.
  • •Minimum 2 years’ experience or ability in leading a team.
  • •Clear understanding of multiple operational workflows and associated operational controls.
  • •Proven track record towards high level of customer services, with effective communication and strong interpersonal skills.
Experience:3+ yearsOperationsCustomer servicesPayment servicesBankingTransaction banking
Education:Bachelor's
Skills:CommunicationInterpersonal skillsCoachingCustomer service focusStakeholder communication
Tech Stack:ICAT

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn