S&P Global

12 hours ago

Customer Care Support Specialist (Korean Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for client inquiries, managing relationships to ensure strong satisfaction and retention. Troubleshoot and resolve complex issues across Global Risk and Economics solutions, platforms, and delivery workflows, providing first-level technical support for delivery solutions. Partner with Product, Sales, Delivery, and Data to improve service and outcomes, while maintaining accurate records and contributing to a shared knowledge base.

Location: Malaysia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the primary point of contact for client inquiries, managing communication and relationships to support satisfaction and retention.
•Troubleshoot and resolve complex issues related to Global Risk and Economics solutions, platforms, and delivery workflows.
•Provide first-level technical support for delivery solutions, owning complex client requirements and high-impact issues.
•Collaborate with Product, Sales, Delivery, and Data to deliver comprehensive client solutions and drive service improvements.
•Maintain detailed records of client interactions and contribute to the knowledge base to improve team efficiency.

Pay and Benefits

Perks:Health InsuranceLearning Budget

Key Requirements

•1–3 years of experience in client services, customer support, or a related client-facing role.
•Fluent in both Korean and English with excellent written and verbal communication skills.
•Strong analytical and problem-solving skills with attention to detail and the ability to learn new products and processes quickly.
•Ability to stay highly organized in a high-volume environment.
•Attend at least one in-person interview at the nearest S&P Global office during the final interview stage.

Experience:1-3 yearsClient servicesCustomer supportClient-facing

Skills:CommunicationAnalytical thinkingProblem-solvingAttention to detailOrganization

Languages:KoreanEnglish

Tech Stack:SalesforceCRMTicketing platformsAPIs

Company Brief

S&P Global

Provides financial information, analytics, benchmarks, and credit ratings to markets and institutions worldwide, offering data, research, indices, and risk assessment tools across the financial services and commodities sectors.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 1917

Website LinkedIn

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S&P Global

12 hours ago

Customer Care Support Specialist (Korean Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Malaysia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the primary point of contact for client inquiries, managing communication and relationships to support satisfaction and retention.
•Troubleshoot and resolve complex issues related to Global Risk and Economics solutions, platforms, and delivery workflows.
•Provide first-level technical support for delivery solutions, owning complex client requirements and high-impact issues.
•Collaborate with Product, Sales, Delivery, and Data to deliver comprehensive client solutions and drive service improvements.
•Maintain detailed records of client interactions and contribute to the knowledge base to improve team efficiency.

Pay and Benefits

Perks:Health InsuranceLearning Budget

Key Requirements

•1–3 years of experience in client services, customer support, or a related client-facing role.
•Fluent in both Korean and English with excellent written and verbal communication skills.
•Strong analytical and problem-solving skills with attention to detail and the ability to learn new products and processes quickly.
•Ability to stay highly organized in a high-volume environment.
•Attend at least one in-person interview at the nearest S&P Global office during the final interview stage.

Experience:1-3 yearsClient servicesCustomer supportClient-facing

Skills:CommunicationAnalytical thinkingProblem-solvingAttention to detailOrganization

Languages:KoreanEnglish

Tech Stack:SalesforceCRMTicketing platformsAPIs

Company Brief

S&P Global

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 1917

Website LinkedIn