Customer Care Support Specialist (Korean Speaker)

S&P Global
Malaysia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsSkills: ["Communication","Analytical thinking","Problem-solving","Attention to detail","Organization"]

Serve as the primary point of contact for client inquiries, managing relationships to ensure strong satisfaction and retention. Troubleshoot and resolve complex issues across Global Risk and Economics solutions, platforms, and delivery workflows, providing first-level technical support for delivery solutions. Partner with Product, Sales, Delivery, and Data to improve service and outcomes, while maintaining accurate records and contributing to a shared knowledge base.

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FursaFursa
S&P Global
S&P Global
1 month ago

Customer Care Support Specialist (Korean Speaker)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 39 days agoStatus: Live

Job Summary

Serve as the primary point of contact for client inquiries, managing relationships to ensure strong satisfaction and retention. Troubleshoot and resolve complex issues across Global Risk and Economics solutions, platforms, and delivery workflows, providing first-level technical support for delivery solutions. Partner with Product, Sales, Delivery, and Data to improve service and outcomes, while maintaining accurate records and contributing to a shared knowledge base.
Location: Malaysia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for client inquiries, managing communication and relationships to support satisfaction and retention.
  • •Troubleshoot and resolve complex issues related to Global Risk and Economics solutions, platforms, and delivery workflows.
  • •Provide first-level technical support for delivery solutions, owning complex client requirements and high-impact issues.
  • •Collaborate with Product, Sales, Delivery, and Data to deliver comprehensive client solutions and drive service improvements.
  • •Maintain detailed records of client interactions and contribute to the knowledge base to improve team efficiency.

Pay and Benefits

Perks:Health InsuranceLearning Budget

Key Requirements

  • •1–3 years of experience in client services, customer support, or a related client-facing role.
  • •Fluent in both Korean and English with excellent written and verbal communication skills.
  • •Strong analytical and problem-solving skills with attention to detail and the ability to learn new products and processes quickly.
  • •Ability to stay highly organized in a high-volume environment.
  • •Attend at least one in-person interview at the nearest S&P Global office during the final interview stage.
Experience:1-3 yearsClient servicesCustomer supportClient-facing
Skills:CommunicationAnalytical thinkingProblem-solvingAttention to detailOrganization
Languages:KoreanEnglish
Tech Stack:SalesforceCRMTicketing platformsAPIs

Company Brief

S&P Global
Provides financial information, analytics, benchmarks, and credit ratings to markets and institutions worldwide, offering data, research, indices, and risk assessment tools across the financial services and commodities sectors.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 1917
WebsiteLinkedIn