Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel (Kowloon City, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Communication","Customer service","Written communication","Multitasking","Problem-solving"]

Join HSBC as a Personal Banking Executive in Premier Relationship for the Contact Centre and Remote Channel. You’ll handle inbound calls and written digital communications, analyze customer needs across vocal and digital channels, and recommend financial products. The role emphasizes high-quality service, career progression, and extensive training across a wide range of financial products and technologies.

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FursaFursa
HSBC
HSBC
6 months ago

Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel (Kowloon City, Kowloon, HK)

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Last checked: 2 hours agoStatus: Live

Job Summary

Join HSBC as a Personal Banking Executive in Premier Relationship for the Contact Centre and Remote Channel. You’ll handle inbound calls and written digital communications, analyze customer needs across vocal and digital channels, and recommend financial products. The role emphasizes high-quality service, career progression, and extensive training across a wide range of financial products and technologies.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Handle inbound calls and provide high-quality service to Top-tier customers by effectively resolving their enquiries, and deliver professional written communication via digital service channels to ensure a high level of customer satisfaction
  • •Interpret and analyze customer enquiries from vocal and digital channels to understand their needs while actively listening to provide tailored recommendations and offer appropriate financial products, services, and solutions
  • •Achieve individual performance expectation, develop your career with a clear progression path
  • •Benefit from extensive training, learning opportunities, support from your peers and managers and exposure to a wide variety of financial products, services and technologies
  • •Candidates should be computer literate and capable of using and navigating through multiple computer systems and applications

Pay and Benefits

Perks:Remote WorkLearning BudgetHealth InsuranceDental

Key Requirements

  • •Higher Diploma or above
  • •Fluency in Cantonese, English and Mandarin; ability to read and write in Chinese and English
  • •Strong written communication skills in local language and English
  • •Proficiency in navigating through multiple digital platforms and applications with minimum typing speed of 30 words per minute in Traditional Chinese
  • •Candidates with customer service experience, and HKSI/IIQE license holders will be considered for the Senior Wealth & Personal Banking Executive role
Experience:Banking
Skills:CommunicationCustomer serviceWritten communicationMultitaskingProblem-solving
Certifications:HKSI 1HKSI 7HKSI 8IIQE 1IIQE 2IIQE 3
Languages:CantoneseEnglishMandarinTraditional Chinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn