Call Center Representative

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Empathy","Time management","Adaptability"]

Serve as the first point of contact for customers, handling inbound calls and resolving inquiries, concerns, and requests with professionalism. Provide accurate information about products, services, and policies, document interactions in company systems, and follow up as needed. Work with team members and other departments to solve complex issues, maintain empathy during high-volume calls, and participate in ongoing training to build product knowledge and improve customer experience.

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FursaFursa
Qureos
Qureos
2 weeks ago

Call Center Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as the first point of contact for customers, handling inbound calls and resolving inquiries, concerns, and requests with professionalism. Provide accurate information about products, services, and policies, document interactions in company systems, and follow up as needed. Work with team members and other departments to solve complex issues, maintain empathy during high-volume calls, and participate in ongoing training to build product knowledge and improve customer experience.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Handle inbound calls promptly and efficiently, addressing customer inquiries and requests professionally.
  • •Provide accurate information on products, services, and policies to resolve issues and ensure satisfaction.
  • •Use company systems to document interactions and follow up on customer requests with accurate records.
  • •Collaborate with team members and other departments to resolve complex issues and improve customer experience.
  • •Participate in ongoing training and maintain a positive, empathetic attitude during high-volume calls.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Strong verbal communication skills and the ability to actively listen to customers.
  • •Basic computer proficiency and comfort navigating multiple software systems and tools.
  • •Exceptional problem-solving skills and the ability to think critically under pressure.
  • •Proactive work style with time management skills and the ability to meet established targets.
  • •Reliable internet connection and a suitable home office setup for remote work.
Skills:CommunicationProblem-solvingEmpathyTime managementAdaptability
Tech Stack:CRMCall center technologyCompany systems

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn