NTT

2 months ago

Account Service Senior Specialist

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Oversee and administer ITIL-based service support and technical account management on a 24x7 basis, coordinating incident ownership and client account activities. Manage end-to-end service delivery processes including incident, problem, request, change, service level, and configuration management, plus resource coordination, dispute resolution, technical resolution, and stakeholder communications across tactical to strategic levels.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Oversee and facilitate ITIL-based service support and technical account management on a 24x7 basis.
•Coordinate incident ownership and support client account management.
•Manage service delivery processes including incident management, problem management, request management, and change management.
•Handle service level management and configuration management as part of operational effectiveness.
•Lead communications and resolution management during service engagements, including dispute and technical resolution management.

Travel: Medium travel

Key Requirements

•6-8 years of relevant experience in service delivery/support and account management.
•Solid understanding of ITIL processes and principles.
•Strong written and verbal communication skills for client and operational coordination.
•Assigned to larger/more complex service delivery processes and related projects.
•Undergraduate degree or an equivalent combination of education and work experience.

Education:Bachelor's

Skills:CommunicationProblem-solving

Tech Stack:ITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT