Zscaler

3 months ago

Escalation Engineer - DLP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

We’re seeking an Escalation Engineer for DLP to join our hybrid team in Bangalore. You’ll be the highest-level technical support for escalated DLP issues, perform detailed root-cause analysis, coordinate with product development and engineering, and maintain proactive communication with customers to deliver timely, long-term solutions in a security-focused environment.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
•Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
•Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
•Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
•Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirement Options

Key Requirements

•8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
•Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
•Strong understanding of Unix/Linux and Windows operating systems
•Practical working knowledge of AWS, Azure, or GCP cloud environments
•Deep understanding of data protection principles and practices

Experience:Cybersecurity

Skills:CommunicationProblem-solvingCollaborationCustomer-obsessedUrgency

Languages:English

Tech Stack:UnixLinuxWindowsAWSAzureGCPPythonPowerShellServiceNowSalesforceJIRASaaSCASB

Company Brief

Zscaler

Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn

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Zscaler

3 months ago

Escalation Engineer - DLP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
•Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
•Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
•Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
•Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirement Options

Key Requirements

•8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
•Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
•Strong understanding of Unix/Linux and Windows operating systems
•Practical working knowledge of AWS, Azure, or GCP cloud environments
•Deep understanding of data protection principles and practices

Experience:Cybersecurity

Skills:CommunicationProblem-solvingCollaborationCustomer-obsessedUrgency

Languages:English

Tech Stack:UnixLinuxWindowsAWSAzureGCPPythonPowerShellServiceNowSalesforceJIRASaaSCASB

Company Brief

Zscaler

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn