Activation Specialist, NYC

LangChain
New York
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Organization","Follow-through","Communication","Relationship-building","Proactivity"]

Own customer onboarding and activation for new LangSmith customers during their first weeks, helping them move from signed contract to a production-ready platform. Guide admins through LangSmith setup, SDK integration, traces, evaluations, and LangGraph deployment. Partner with GTM, Product, Engineering, and specialists to unblock customers, build evaluation workflows, and track activation metrics like time to first trace and first evaluation.

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FursaFursa
LangChain
LangChain
1 day ago

Activation Specialist, NYC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own customer onboarding and activation for new LangSmith customers during their first weeks, helping them move from signed contract to a production-ready platform. Guide admins through LangSmith setup, SDK integration, traces, evaluations, and LangGraph deployment. Partner with GTM, Product, Engineering, and specialists to unblock customers, build evaluation workflows, and track activation metrics like time to first trace and first evaluation.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
  • •Guide customers through LangSmith setup and production readiness topics including security, org design, workload isolation, and integration questions.
  • •Partner with GTM, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.
  • •Help customers build first evaluation workflows, define what “good” looks like, and confirm independent debugging of a production trace.
  • •Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveMeal Allowance

Key Requirements

  • •2–4 years of experience in a customer-facing role such as support, customer success, account management, onboarding, or similar.
  • •Strong desire to work directly with customers and build trusted relationships.
  • •Excellent organization and follow-through to keep customers and internal partners aligned.
  • •Proactive, hands-on approach to learning new tools and solving problems.
  • •Clear, friendly written and verbal communication skills.
Experience:2-4 years
Skills:OrganizationFollow-throughCommunicationRelationship-buildingProactivity
Tech Stack:LangSmithLangChainLangGraphSDK integrationAdmin setupTracesEvaluationsLangGraph deploymentAI/LLM workflowsObservability

Company Brief

LangChain
Provides an open-source framework and commercial platform (LangSmith/LangGraph) for building, testing, monitoring, and deploying LLM-powered applications and agentic AI for developers and enterprises.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 10M to 25M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2022
WebsiteLinkedIn