Contact Center Service Supporter (London, GB)

Atos
London
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer focus","Delivery focus","Teamwork","Communication","Organization"]

Provide first-point-of-contact support for inbound calls in a fast-paced contact centre, answering customer enquiries across the full product range and documenting resolutions. Build and maintain relationships with advisors and relevant internal teams while ensuring compliance with product knowledge and the regulatory environment. Receive 6 weeks of classroom training plus supported call handling, then contribute to continuous team improvement and your own self development.

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Atos
Atos
6 hours ago

Contact Center Service Supporter (London, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide first-point-of-contact support for inbound calls in a fast-paced contact centre, answering customer enquiries across the full product range and documenting resolutions. Build and maintain relationships with advisors and relevant internal teams while ensuring compliance with product knowledge and the regulatory environment. Receive 6 weeks of classroom training plus supported call handling, then contribute to continuous team improvement and your own self development.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own end-to-end task processes, ensuring product and regulatory knowledge is understood and complied with.
  • •Handle inbound telephone enquiries across the product range, resolving issues and documenting outcomes accurately.
  • •Maintain relationships with advisors and other business areas.
  • •Contribute to continuous improvement of procedures and support team and personal development.

Pay and Benefits

Perks:PensionHealth InsuranceIncome ProtectionLife InsurancePaid Leave

Key Requirements

  • •Experience in a customer service role (financial services experience is a bonus).
  • •Ability to answer incoming telephone enquiries and accurately document resolutions.
  • •Committed customer focus and dedication to meeting customer expectations.
  • •Delivery focus with results aligned to agreed SLAs and quality standards.
  • •Working knowledge of Microsoft Office (Word, Excel, Outlook).
Experience:Financial services
Skills:Customer focusDelivery focusTeamworkCommunicationOrganization
Tech Stack:Microsoft OfficeWordExcelOutlook

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn