Portuguese-Speaking Consumer Relations Specialist

Procter & Gamble
San Jose
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Empathy","Active listening","Detail-oriented","Organizational skills","Problem-solving"]

Serve as a Consumer Relations Specialist, delivering exceptional support to consumers through phone, email, and chat. Address inquiries with empathy and active listening, provide detailed product information, and resolve issues efficiently while following established protocols. Troubleshoot product segments, guide consumers through warranty claims, and maintain accurate interaction records. Collaborate on escalations, contribute to the knowledge base, and help improve messaging strategies and processes to boost loyalty and satisfaction.

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Procter & Gamble
Procter & Gamble
1 month ago

Portuguese-Speaking Consumer Relations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 days agoStatus: Live

Job Summary

Serve as a Consumer Relations Specialist, delivering exceptional support to consumers through phone, email, and chat. Address inquiries with empathy and active listening, provide detailed product information, and resolve issues efficiently while following established protocols. Troubleshoot product segments, guide consumers through warranty claims, and maintain accurate interaction records. Collaborate on escalations, contribute to the knowledge base, and help improve messaging strategies and processes to boost loyalty and satisfaction.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional consumer service via phone, email, and chat while engaging with empathy and active listening.
  • •Handle consumer inquiries with detailed product information and resolve issues following established protocols.
  • •Serve as an expert on specific product segments, including troubleshooting and supporting warranty claims.
  • •Maintain accurate records of interactions and recommend improvements to messaging strategies and processes.
  • •Foster consumer loyalty through personalized support, social media engagement, and collaboration on escalations and knowledge base updates.

Key Requirements

  • •Advanced proficiency in English (spoken and written).
  • •Advanced proficiency in Portuguese (spoken and written).
  • •High school diploma.
  • •Prior customer service experience (nice-to-have).
  • •Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) (nice-to-have).
Education:High School
Skills:EmpathyActive listeningDetail-orientedOrganizational skillsProblem-solving
Languages:EnglishPortuguese
Tech Stack:Microsoft Office SuiteWordExcelPowerPointOutlook

Company Brief

Procter & Gamble
Procter & Gamble is a global consumer goods company that develops, manufactures, and markets branded household, personal care, and health products across categories like beauty, grooming, health care, fabric & home care, and baby & family care.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1837
WebsiteLinkedIn