Account Manager - Strategic

ElevenLabs
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Communication","Negotiation","Relationship management","Account planning","Strategic thinking"]

Lead a strategic accounts program across 5-15 enterprise customers in North America, owning the full commercial relationship from renewal to expansion. Drive cross-sell across ElevenLabs’ AI-powered platforms, own net revenue retention, and partner with C-suite stakeholders to align technical product value with business outcomes. Remote-first role requiring deep product capability, strong negotiation, and growth within a high-growth SaaS environment.

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ElevenLabs
ElevenLabs
7 months ago

Account Manager - Strategic

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead a strategic accounts program across 5-15 enterprise customers in North America, owning the full commercial relationship from renewal to expansion. Drive cross-sell across ElevenLabs’ AI-powered platforms, own net revenue retention, and partner with C-suite stakeholders to align technical product value with business outcomes. Remote-first role requiring deep product capability, strong negotiation, and growth within a high-growth SaaS environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own and manage the full commercial relationship for a book of 5-15 strategic accounts, driving renewals, expansion, and cross-sell across ElevenLabs platforms.
  • •Build and sustain executive-level relationships with CIOs/CMOs and other stakeholders to align product value with business outcomes and close multi-stakeholder deals.
  • •Collaborate with product and engineering teams to advise customers on AI/ML capabilities, integrations, and implementation details to accelerate value realization.
  • •Monitor and manage risk and growth trajectories across accounts, taking proactive steps to protect and grow ARR.
  • •Lead end-to-end expansion motions, including business case development, procurement navigation, and negotiations without requiring handoffs.

Pay and Benefits

Perks:Remote WorkLearning BudgetCo-working StipendAnnual Offsite

Key Requirements

  • •7 or more years of Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products - with at least 3 to 5 years in a senior or strategic role and a track record of outcomes you personally drove
  • •You've managed large, complex enterprise accounts and have the NRR and expansion numbers to show for it - not team numbers, yours
  • •You run full-cycle expansion motions end to end across complex, multi-stakeholder deals - you build the business case, navigate procurement, and close without a handoff
  • •You've built genuine relationships at the C-suite level - not just had access to them. You know how to align a room full of stakeholders who don't always agree, and you've got the closed deals to prove it
  • •You don't wait for a QBR to know your accounts are at risk or ready to grow - you're always three moves ahead and you have a system for it
Experience:7+ yearsB2B SaaSDeveloper ToolsAI/ML
Skills:CommunicationNegotiationRelationship managementAccount planningStrategic thinking
Languages:English
Tech Stack:APIsSDKsAI

Company Brief

ElevenLabs
Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2022
Glassdoor
Glassdoor: 4.2
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