Regional Operations Manager (They/She/He)

Delivery Hero
Warsaw
Workplace: HybridFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Stakeholder management","Influencing","Leadership","Organization","Communication"]

Own the operational metrics and supply status across all Polish cities, reporting to the Head of Operations. Drive long-term courier fleet sustainability and daily performance by analyzing country and city KPIs, optimizing earnings structures across 100+ cities, and leading efficiency, quality, and delivery-time improvement projects. Partner with commercial and q-commerce teams, develop execution plans, and make data-driven decisions to boost engagement, retention, and overall regional results.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Regional Operations Manager (They/She/He)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the operational metrics and supply status across all Polish cities, reporting to the Head of Operations. Drive long-term courier fleet sustainability and daily performance by analyzing country and city KPIs, optimizing earnings structures across 100+ cities, and leading efficiency, quality, and delivery-time improvement projects. Partner with commercial and q-commerce teams, develop execution plans, and make data-driven decisions to boost engagement, retention, and overall regional results.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Analyze daily and weekly operational metrics to support long-term success across all Polish cities.
  • •Develop and execute country and city-level execution plans and UX strategies with the team.
  • •Optimize courier earnings structures across 100+ cities on a daily, weekly, and monthly basis.
  • •Lead country-wide projects to increase efficiency, reduce delivery time, control costs, and improve quality.
  • •Coordinate cross-department initiatives and maintain deep awareness of the country’s supply situation, including hands-on courier support activities.

Pay and Benefits

Perks:Health InsuranceEquity PlanMeal BenefitMultisport CardRemote Work

Key Requirements

  • •5+ years of experience in operations, consulting, or investment banking in high-demand roles.
  • •Advanced stakeholder management and influencing skills.
  • •Experience managing high-performing teams.
  • •Strong analytical and quantitative skills using data and metrics to drive actions.
  • •Advanced proficiency in Polish and English; advanced knowledge of Google Sheets and MS Excel; SQL is a plus.
Experience:5+ yearsOperationsConsultingInvestment banking
Skills:Stakeholder managementInfluencingLeadershipOrganizationCommunication
Languages:PolishEnglish
Tech Stack:Google SheetsMS ExcelSQL

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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