Applied Materials

4 months ago

Manager IV, Customer Engineer-FEP/EPI-Guangzhou

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Manage customer engineering operations for FEP/EPI activities in Guangzhou, ensuring customer satisfaction and system performance. Forecast financial, manpower, and operational requirements, pursue and manage service agreements, and oversee startups, warranties, inventories, and RMA processes. Lead and grow a team by interviewing, hiring, and training customer engineers, promoting quality improvement, maintaining DSO, and escalating issues to minimize downtime while aligning to Applied Materials’ standards.

Location: Guangzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Forecast financial, manpower, and operational requirements for customer businesses (start up, warranty, service agreements, paid service).
•Identify and pursue service agreement business with marketing and sales, and manage startups for time and cost requirements.
•Manage local inventories and RMA procedures, maintain DSO, and manage systems startup and warranty cost under reserve.
•Ensure customer satisfaction by achieving uptime and other parameters as sold, and escalate system downs using the defined procedure.
•Interview, hire, and train customer engineers; set goals, control achievements, ensure safety practices, and promote continuous improvement.

Travel: Medium travel

Key Requirements

•Forecast financial, manpower, and operational requirements for customer businesses (startups, warranty, service agreements, paid service).
•Pursue and manage service agreement business in coordination with marketing and sales.
•Manage startups and related time and cost requirements, including local inventories and RMA procedures.
•Maintain DSO against goals and manage systems startup and warranty costs under reserve.
•Interview, hire, and train customer engineers while ensuring safety practices and developing CE and managerial talent.

Skills:LeadershipCommunicationProblem-solving

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

4 months ago

Manager IV, Customer Engineer-FEP/EPI-Guangzhou

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Guangzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Forecast financial, manpower, and operational requirements for customer businesses (start up, warranty, service agreements, paid service).
•Identify and pursue service agreement business with marketing and sales, and manage startups for time and cost requirements.
•Manage local inventories and RMA procedures, maintain DSO, and manage systems startup and warranty cost under reserve.
•Ensure customer satisfaction by achieving uptime and other parameters as sold, and escalate system downs using the defined procedure.
•Interview, hire, and train customer engineers; set goals, control achievements, ensure safety practices, and promote continuous improvement.

Travel: Medium travel

Key Requirements

•Forecast financial, manpower, and operational requirements for customer businesses (startups, warranty, service agreements, paid service).
•Pursue and manage service agreement business in coordination with marketing and sales.
•Manage startups and related time and cost requirements, including local inventories and RMA procedures.
•Maintain DSO against goals and manage systems startup and warranty costs under reserve.
•Interview, hire, and train customer engineers while ensuring safety practices and developing CE and managerial talent.

Skills:LeadershipCommunicationProblem-solving

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor