EPI Customer Engineer II

Applied Materials
Kyoto
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: associatesSkills: ["Communication","Collaboration","Customer focus","Problem-solving"]

Serve as the direct liaison to customers by installing, maintaining, and upgrading equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues, with guidance from senior field service engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided). Coordinate and communicate with customers to ensure smooth operations and exceptional service in an onsite environment.

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Applied Materials
Applied Materials
1 month ago

EPI Customer Engineer II

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the direct liaison to customers by installing, maintaining, and upgrading equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues, with guidance from senior field service engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided). Coordinate and communicate with customers to ensure smooth operations and exceptional service in an onsite environment.
Location: Kyoto
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Collaborate with senior field service engineers to install, maintain, and upgrade customer equipment.
  • •Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess equipment.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
  • •Coordinate and communicate directly with customers to ensure smooth operations.
  • •Fulfill additional duties as assigned.
Travel: Low travel

Pay and Benefits

Perks:Travel Allowance

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •1–2 years of customer/field service support experience or a related technical field.
  • •Ability to read and interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
Experience:1-2 yearsField serviceCustomer supportTechnical support
Education:Associate's
Skills:CommunicationCollaborationCustomer focusProblem-solving
Licenses:Valid driver’s license
Tech Stack:Digital analyticsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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