Customer Success Manager - Global Public Sector

Own the end-to-end Signature Success experience for a portfolio of high-value education customers, coordinating deliverables and tracking health metrics to drive measurable business value. Build trusted relationships with business and technical stakeholders, translate Salesforce capabilities to customer roadmaps, and proactively identify adoption gaps. Partner with Sales, Engineering, and Product to resolve escalations and manage major incidents, while surfacing expansion and renewal opportunities.