Technical Support Engineer, APAC

Fireblocks
Singapore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Troubleshooting","Analytical skills","Time management","Work ethic"]

Provide real-time technical support for Fireblocks’ SaaS platform, owning issues through resolution and delivering best-in-class frontline assistance across the APAC timezone. Triage complex problems in the DeFi/Web3 space, troubleshoot using Slack and remote tools, and escalate when needed. Collaborate with Site Reliability and engineering during outages, maintain meticulous documentation, and operate a 24/7 support rotation with paid overtime as required.

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FursaFursa
Fireblocks
Fireblocks
1 month ago

Technical Support Engineer, APAC

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide real-time technical support for Fireblocks’ SaaS platform, owning issues through resolution and delivering best-in-class frontline assistance across the APAC timezone. Triage complex problems in the DeFi/Web3 space, troubleshoot using Slack and remote tools, and escalate when needed. Collaborate with Site Reliability and engineering during outages, maintain meticulous documentation, and operate a 24/7 support rotation with paid overtime as required.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Own problems through resolution using available resources.
  • •Provide real-time APAC timezone support using Slack and remote troubleshooting.
  • •Deliver best-in-class technical support for Fireblocks’ SaaS platform.
  • •Escalate technical issues to the Senior Support Team as required.
  • •Handle customer queries and escalations with professional case management and documentation.

Pay and Benefits

Perks:Paid Overtime

Key Requirements

  • •1-3 years experience as a Technical Support Engineer (or similar).
  • •Ability to troubleshoot under high pressure with effective time management.
  • •Ability to work unorthodox hours as needed.
  • •API implementation and debugging experience.
  • •Excellent communication skills (oral and written) plus strong troubleshooting/analytical skills.
Experience:1-3 yearsSaaSFinancial servicesTechnical supportDeFiWeb3
Education:Bachelor's in Computer Science
Skills:CommunicationTroubleshootingAnalytical skillsTime managementWork ethic
Languages:English
Tech Stack:SlackPythonPerlBashJavaScriptKibanaGrafanaOpenSearchLogStashAPIDatabasesRemote troubleshootingCryptography

Company Brief

Fireblocks
Provides institutional-grade digital asset custody, transfer, and settlement infrastructure enabling banks, exchanges, and enterprises to securely issue, store, and move cryptocurrencies and tokenized assets.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2018
WebsiteLinkedIn