Technical Services Engineer

MongoDB
Dublin
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5-6 yearsSkills: ["Problem-solving","Customer communication","Prioritisation","Collaboration","Decision-making"]

Advise customers and resolve complex technical challenges across MongoDB Core, drivers, Atlas, Cloud Manager, and cloud platforms. Troubleshoot issues spanning architecture, performance, recovery, and security, and lead investigations from diagnosis to resolution with clear guidance. Partner with Product Management and Engineering to advocate for customers and improve MongoDB, while building internal tools, documentation, and training and mentoring peers as you grow into handling escalations independently.

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FursaFursa
MongoDB
MongoDB
2 months ago

Technical Services Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Advise customers and resolve complex technical challenges across MongoDB Core, drivers, Atlas, Cloud Manager, and cloud platforms. Troubleshoot issues spanning architecture, performance, recovery, and security, and lead investigations from diagnosis to resolution with clear guidance. Partner with Product Management and Engineering to advocate for customers and improve MongoDB, while building internal tools, documentation, and training and mentoring peers as you grow into handling escalations independently.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot complex customer issues and run critical MongoDB workloads with confidence.
  • •Solve challenges across architecture, performance, recovery, and security.
  • •Lead investigations from diagnosis to resolution, providing clear, actionable guidance.
  • •Partner with Product Management and Engineering to advocate for customers and improve MongoDB.
  • •Build tools, documentation, and training while mentoring peers and raising technical excellence.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •5–6 years of experience in technical support, systems engineering, database administration, SRE, or a related field.
  • •Experience running complex, mission-critical production database systems.
  • •Strong Linux and systems engineering skills, including performance, memory, I/O, storage, networking, security, clustering, and troubleshooting.
  • •Networking fundamentals including DNS, TCP/IP, and SSL/TLS.
  • •Ability to read code and write basic scripts in one or more languages (Python, Java, JavaScript, Go, C++, or Ruby).
Experience:5-6 yearsProduction databasesSREDatabase administration
Skills:Problem-solvingCustomer communicationPrioritisationCollaborationDecision-making
Languages:English
Tech Stack:LinuxPythonJavaJavaScriptGoC++RubyDNSTCP/IPSSL/TLSMongoDBMongoDB AtlasCloud ManagerMongoDB Vector SearchSolrLuceneGitLDAPKerberosActive Directory

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn