3 weeks ago

Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and technicians, guiding service and repair from intake through completion. Engage customers with professionalism and empathy, document concerns, and create detailed repair orders with timely status updates. Consult on recommended repairs, review completed work for accuracy, and prepare invoices. Process service payments and coordinate workflow in a fast-paced environment while following EH&S requirements.

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Welcome and engage customers with professionalism and empathy to ensure a positive service experience from start to finish.
•Accurately document customer concerns, create detailed repair orders, and provide timely vehicle status updates.
•Consult customers on recommended repairs and explain service details clearly.
•Review completed work for accuracy and prepare invoices for billing.
•Process service payments, coordinate workflow to maintain productivity, and follow EH&S requirements.

Pay and Benefits

Salary: USD 12.13 - 18.57 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
•Proficiency in telephone etiquette and active listening techniques.
•Ability to interpret and record data accurately using intermediate computer skills.
•Comfort working collaboratively across departments in a high-energy environment.
•Flexibility to work varied shifts, including nights, weekends, and holidays.

Skills:CommunicationCustomer serviceActive listeningAttention to detailTeam collaboration

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

3 weeks ago

Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Welcome and engage customers with professionalism and empathy to ensure a positive service experience from start to finish.
•Accurately document customer concerns, create detailed repair orders, and provide timely vehicle status updates.
•Consult customers on recommended repairs and explain service details clearly.
•Review completed work for accuracy and prepare invoices for billing.
•Process service payments, coordinate workflow to maintain productivity, and follow EH&S requirements.

Pay and Benefits

Salary: USD 12.13 - 18.57 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
•Proficiency in telephone etiquette and active listening techniques.
•Ability to interpret and record data accurately using intermediate computer skills.
•Comfort working collaboratively across departments in a high-energy environment.
•Flexibility to work varied shifts, including nights, weekends, and holidays.

Skills:CommunicationCustomer serviceActive listeningAttention to detailTeam collaboration

Company Brief

CarMax

Industry: Automotive

Website