Customer Care Specialist II (Manheim)

AutoTrader.com
Phoenix
Workplace: HybridFull timeUSD 18.17 - 27.31 hourlyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Problem-solving","Multi-tasking","Adaptability"]

Provide exemplary customer service in a Contact Center by handling inbound calls, emails, and SMS, researching client issues, and delivering solutions while meeting quality and performance metrics. Act as a liaison with other departments as needed, communicate effectively using customer-facing tools, and stay proficient across required platforms and systems. You’ll work a hybrid schedule with remote days and must live in Phoenix, AZ with stable high-speed internet.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 week ago

Customer Care Specialist II (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide exemplary customer service in a Contact Center by handling inbound calls, emails, and SMS, researching client issues, and delivering solutions while meeting quality and performance metrics. Act as a liaison with other departments as needed, communicate effectively using customer-facing tools, and stay proficient across required platforms and systems. You’ll work a hybrid schedule with remote days and must live in Phoenix, AZ with stable high-speed internet.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide exemplary customer service to customers, clients, and vendors while meeting department metrics.
  • •Manage high volume inbound calls, emails, and SMS, identify needs, and research issues to provide solutions and/or alternatives.
  • •Meet and/or exceed quality guidelines and key performance criteria for service delivery.
  • •Work across the organization as needed to resolve client requests and act as a liaison between departments.
  • •Become proficient in required platforms, systems, tools, and maintain records, documentation, and relevant data.

Pay and Benefits

Salary: USD 18.17 - 27.31 hourly
Perks:Paid LeavePaid HolidaysHealth InsuranceDentalVision401kParental Leave

Key Requirements

  • •High School Diploma/GED and 3 years’ experience in a related field, or an equivalent combination of education/certification with up to 1 year experience, or 5 years’ experience in a related field.
  • •Ability to provide customer-focused service while meeting and exceeding quality guidelines and key performance criteria.
  • •Excellent oral and written communication skills for phone, email, and chat contexts.
  • •Reliability and strong follow-through with exceptional organizational skills and attention to detail.
  • •Flexibility to work evenings, weekends, and holidays as required.
Experience:3+ yearsContact centerCustomer service
Education:High School
Skills:CommunicationAttention to detailProblem-solvingMulti-taskingAdaptability
Tech Stack:Microsoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn