2 days ago

TikTok Shop - Service Solution Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 minutes agoStatus: Live

Job Summary

Drive regional operational excellence for TikTok Shop by managing end-to-end service solution and launch readiness programs. Own global and regional initiatives for marketplace partners and buyers, coordinating cross-functional stakeholders to assess risks, dependencies, and opportunities. Perform root-cause analysis, maintain readiness and training documentation for delivery centers, track key metrics, and ensure seamless handovers so service operations run reliably across regions.

Location: Singapore

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Develop, implement, and manage service/product launch readiness programs to ensure trustworthy service experiences while maintaining or improving customer satisfaction and cost efficiency.
•Manage and prioritize global and regional projects covering TikTok Shop partner (sellers/creators) and customer (buyers) experience and service quality, coordinating cross-functional stakeholders.
•Identify problems and opportunities and perform root cause analysis/diagnosis to drive significant impact.
•Own end-to-end project management, including master schedules, project plans, tracking interdependencies, and keeping initiatives on track through to conclusion.
•Create and maintain readiness documentation and ensure training materials are accessible for regional delivery centers, while tracking metrics and reporting progress.

Key Requirements

•Bachelor’s degree (BA/BS) or equivalent practical experience.
•3+ years of operations, program, or project management experience in the tech industry in fast-paced/high-growth environments.
•Proven ability to manage projects independently and deliver results while communicating with tech and non-tech stakeholders.
•Ability to thrive in ambiguity and a matrix environment with attention to detail and strong multitasking skills.
•Strong problem-solving and root-cause analysis skills with the ability to drive impactful outcomes.

Experience:TechECommerceMarketplace

Education:Bachelor's

Skills:Logical thinkingProblem-solvingStakeholder communicationAdaptabilityMultitasking

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

TikTok Shop - Service Solution Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 minutes agoStatus: Live

Job Summary

Location: Singapore

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Develop, implement, and manage service/product launch readiness programs to ensure trustworthy service experiences while maintaining or improving customer satisfaction and cost efficiency.
•Manage and prioritize global and regional projects covering TikTok Shop partner (sellers/creators) and customer (buyers) experience and service quality, coordinating cross-functional stakeholders.
•Identify problems and opportunities and perform root cause analysis/diagnosis to drive significant impact.
•Own end-to-end project management, including master schedules, project plans, tracking interdependencies, and keeping initiatives on track through to conclusion.
•Create and maintain readiness documentation and ensure training materials are accessible for regional delivery centers, while tracking metrics and reporting progress.

Key Requirements

•Bachelor’s degree (BA/BS) or equivalent practical experience.
•3+ years of operations, program, or project management experience in the tech industry in fast-paced/high-growth environments.
•Proven ability to manage projects independently and deliver results while communicating with tech and non-tech stakeholders.
•Ability to thrive in ambiguity and a matrix environment with attention to detail and strong multitasking skills.
•Strong problem-solving and root-cause analysis skills with the ability to drive impactful outcomes.

Experience:TechECommerceMarketplace

Education:Bachelor's

Skills:Logical thinkingProblem-solvingStakeholder communicationAdaptabilityMultitasking

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn