Customer Support Specialist-KSA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Drive world-class customer experience by responding to customer calls, chats, and emails across GCC markets with emotionally intelligent, problem-solving support. Provide accurate product/service and policy information, resolve complaints through coordination with relevant teams, and maintain detailed interaction records and customer feedback. Help onboard new customers and guide them through the rental process, while proactively improving support processes and sharing insights with Product/Dev teams.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond professionally to customer inquiries via email, phone, or chat.
•Provide accurate information about products, services, and policies.
•Resolve customer complaints and coordinate with relevant departments to ensure satisfaction.
•Maintain detailed records of customer interactions and feedback, and proactively identify process improvements.
•Assist in onboarding new customers and guide them through the rental process.

Key Requirements

•3+ years of experience in a customer support role.
•Native proficiency in English (verbal and written).
•Proficiency in Freshdesk, Freshcat, Ziwo, or similar support software.
•Ability to work from the office.
•Excellent communication, problem-solving abilities, and a customer-focused, positive attitude.

Experience:3+ years

Skills:CommunicationProblem-solvingMultitaskingEmpathy

Languages:English

Tech Stack:FreshdeskFreshcatZiwo

Company Brief

invygo

Website

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invygo

3 weeks ago

Customer Support Specialist-KSA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond professionally to customer inquiries via email, phone, or chat.
•Provide accurate information about products, services, and policies.
•Resolve customer complaints and coordinate with relevant departments to ensure satisfaction.
•Maintain detailed records of customer interactions and feedback, and proactively identify process improvements.
•Assist in onboarding new customers and guide them through the rental process.

Key Requirements

•3+ years of experience in a customer support role.
•Native proficiency in English (verbal and written).
•Proficiency in Freshdesk, Freshcat, Ziwo, or similar support software.
•Ability to work from the office.
•Excellent communication, problem-solving abilities, and a customer-focused, positive attitude.

Experience:3+ years

Skills:CommunicationProblem-solvingMultitaskingEmpathy

Languages:English

Tech Stack:FreshdeskFreshcatZiwo

Company Brief

invygo

Website