NTT

4 months ago

Customer Care Senior Analyst

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide 2nd-level support for Oracle Hospitality applications for customers and partners worldwide. Troubleshoot and diagnose issues using technical and troubleshooting skills, identify root causes, and help resolve product defects. Keep up with new releases and functionality, adhere to global L2 support standards, and collaborate closely with teams including Cloud Operations, Sustaining Engineering, and Development to deliver high-quality customer service.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide 2nd line support globally for Oracle Hospitality customers and partners.
•Support OPERA V5 PMS and OPERA Cloud PMS, plus related hospitality applications and integrations.
•Use acquired troubleshooting and technical skills to identify root cause and resolution of issues.
•Work closely with L1, AMS, SE/Dev, and CCSM teams to deliver quality customer service.
•Identify and report root cause and resolutions of major incidents and adhere to global L2 support standards and processes.

Key Requirements

•Demonstrate a positive, customer-friendly attitude and commitment to outstanding customer service.
•Use acquired troubleshooting and technical skills to identify root cause and resolution of issues.
•Provide 2nd-level support for Oracle Hospitality applications, focusing on solutions and troubleshooting product defects.
•Keep up to date with relevant new product releases and developments.
•Follow global L2 support standards and processes while actively participating in building Oracle Knowledgebase.

Skills:Customer-friendlyTroubleshootingRoot cause analysisCollaborationContinuous learning

Tech Stack:Oracle HospitalityOPERA V5 PMSOPERA Cloud PMSR&A (Report & Analytics)OHIP (Hospitality Integration Platform)OPERA OXI (Exchange Interface)OPERA OEDS (Electronic Distribution Suite)OWSADSGDSHTNGKioskOracle Knowledgebase

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT