SpaceX

4 months ago

Sr. Technical Operations Engineer, Customer Success (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Senior Technical Operations Engineer in SpaceX Starlink Customer Success leads cross-functional initiatives to improve global broadband experience, tying together engineering, product management, and business operations. The role focuses on defining customer experience metrics, driving root-cause analysis, and owning feature launches and automation projects that enhance the Starlink customer journey.

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others
•Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems
•Fix, delete, automate, or create new processes for fixing structural and emerging issues
•Serve as product manager/project owner for feature launches and software automation projects
•Collaborate with stakeholders across networks, UI/UX, billing, shipping, legal, communications, and other teams to drive improvements to the customer experience

Travel: Medium travel

Pay and Benefits

Salary: USD 125,000 - 175,000 annually

Key Requirements

•Bachelor’s degree in an engineering discipline.
•4+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.
•Experience in data analysis using Python and SQL, R, or similar languages.
•Willingness to travel to customer sites, other SpaceX locations, and events as needed.
•Must be available to work extended hours and weekends as needed.

Experience:4+ yearsSpace technologyTelecommunicationsStarlinkSaaS

Education:Bachelor's

Skills:CommunicationCross-functional collaborationProblem-solvingData analysis

Languages:En

Tech Stack:PythonSQLR

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

SpaceX

4 months ago

Sr. Technical Operations Engineer, Customer Success (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others
•Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems
•Fix, delete, automate, or create new processes for fixing structural and emerging issues
•Serve as product manager/project owner for feature launches and software automation projects
•Collaborate with stakeholders across networks, UI/UX, billing, shipping, legal, communications, and other teams to drive improvements to the customer experience

Travel: Medium travel

Pay and Benefits

Salary: USD 125,000 - 175,000 annually

Key Requirements

•Bachelor’s degree in an engineering discipline.
•4+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.
•Experience in data analysis using Python and SQL, R, or similar languages.
•Willingness to travel to customer sites, other SpaceX locations, and events as needed.
•Must be available to work extended hours and weekends as needed.

Experience:4+ yearsSpace technologyTelecommunicationsStarlinkSaaS

Education:Bachelor's

Skills:CommunicationCross-functional collaborationProblem-solvingData analysis

Languages:En

Tech Stack:PythonSQLR

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn