Flock Safety

1 month ago

Scaled Customer Success Manager - FAN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead scalable customer success operations for the FAN (Flock Advisory Network), owning onboarding, training, and activation at a high volume. Drive automation, AI-enabled programs, and self-service resources to improve adoption, reduce friction, and ensure value realization for SaaS customers across multiple hub locations and remote US teams.

Location: Los Angeles, San Francisco, Denver, Atlanta, Austin, Boston, Chicago, New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Develop self-service resources, FAQs, knowledge base articles, and customer education materials.
•Identify opportunities to automate repetitive customer interactions and workflows.
•Build scalable customer engagement programs that improve adoption and reduce support dependency.
•Analyze customer behavior and support trends to identify opportunities for scale.
•Independently lead kickoff calls, account setup activities, customer training sessions, and activation support, ensuring customers successfully adopt FAN programs and understand available resources.

Pay and Benefits

Salary: USD 130,000 - 140,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveHealth InsuranceParental LeaveRemote WorkHome OfficeEquity

Key Requirements

•Experience in Customer Success, Support, Onboarding, Implementation, or Customer Operations within a SaaS environment.
•Strong ability to manage a high volume of customer interactions while maintaining quality and accuracy.
•Experience conducting customer onboarding, training, or implementation activities.
•Strong troubleshooting and problem-solving skills.
•Experience building scalable workflows, automation, or digital customer success programs.

Experience:SaaSCustomer SuccessAIAutomation

Skills:CommunicationProblem-solvingOrganizationProject managementCustomer focus

Tech Stack:AICRMSaaSOnboarding toolsKnowledge base

Company Brief

Flock Safety

Builds automated license-plate recognition cameras, AI video, gunshot-detection and drone systems plus investigative software to help law enforcement, cities, businesses and neighborhoods prevent and solve crime.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Atlanta, United States

Founded: 2017

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Flock Safety

1 month ago

Scaled Customer Success Manager - FAN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Los Angeles, San Francisco, Denver, Atlanta, Austin, Boston, Chicago, New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Develop self-service resources, FAQs, knowledge base articles, and customer education materials.
•Identify opportunities to automate repetitive customer interactions and workflows.
•Build scalable customer engagement programs that improve adoption and reduce support dependency.
•Analyze customer behavior and support trends to identify opportunities for scale.
•Independently lead kickoff calls, account setup activities, customer training sessions, and activation support, ensuring customers successfully adopt FAN programs and understand available resources.

Pay and Benefits

Salary: USD 130,000 - 140,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveHealth InsuranceParental LeaveRemote WorkHome OfficeEquity

Key Requirements

•Experience in Customer Success, Support, Onboarding, Implementation, or Customer Operations within a SaaS environment.
•Strong ability to manage a high volume of customer interactions while maintaining quality and accuracy.
•Experience conducting customer onboarding, training, or implementation activities.
•Strong troubleshooting and problem-solving skills.
•Experience building scalable workflows, automation, or digital customer success programs.

Experience:SaaSCustomer SuccessAIAutomation

Skills:CommunicationProblem-solvingOrganizationProject managementCustomer focus

Tech Stack:AICRMSaaSOnboarding toolsKnowledge base

Company Brief

Flock Safety

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Atlanta, United States

Founded: 2017

Glassdoor: 3.5

Website LinkedIn Glassdoor