Client Enablement Associate

Airwallex
Vilnius
Workplace: OnsiteFull timeEUR 3,600 - 5,400 monthlyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Customer service","Attention to detail","Problem-solving","Collaboration"]

Join the Client Enablement (CE) team to deliver a seamless onboarding and configuration experience for Airwallex customers. You’ll work with internal stakeholders to ensure client accounts are ready for transaction and that production processing runs smoothly. Partner with Commercial, Solution Engineering, and Product to configure pricing and account capabilities, while identifying and driving improvements to onboarding at scale across the US and globally.

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FursaFursa
Airwallex
Airwallex
1 month ago

Client Enablement Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Join the Client Enablement (CE) team to deliver a seamless onboarding and configuration experience for Airwallex customers. You’ll work with internal stakeholders to ensure client accounts are ready for transaction and that production processing runs smoothly. Partner with Commercial, Solution Engineering, and Product to configure pricing and account capabilities, while identifying and driving improvements to onboarding at scale across the US and globally.
Location: Vilnius
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide configuration knowledge across Airwallex product domains for pricing and capabilities.
  • •Amend customer account pricings with account executives based on commercial requests.
  • •Gather, validate, and apply global configuration requests with solution engineers to enable client needs.
  • •Identify and summarize improvement opportunities across platform client onboarding processes with commercial, operations, and product teams.
  • •Develop and manage US on-shore programs and projects; maintain accurate customer settings and pricing lifecycle.

Pay and Benefits

Salary: EUR 3,600 - 5,400 monthly
Equity and Bonus:Equity
Perks:EquityAnnual Bonus

Key Requirements

  • •5+ years of professional experience in the payment industry or operations at a technology company.
  • •Ability to rapidly understand new products and demonstrate adaptive problem-solving.
  • •Strong communication skills and customer service focus.
  • •Attention to detail with strong follow-up and good judgment.
  • •Comfort collaborating with teams across time zones.
Experience:5+ yearsPaymentsOperations
Education:
Skills:CommunicationCustomer serviceAttention to detailProblem-solvingCollaboration
Tech Stack:ExcelLookerBigQuerySQLJSONAPI documentationSandbox

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor