GovCIO

1 month ago

Service Desk Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide Tier 1 service desk support for a federal customer, handling incidents and user requests through phone and email. Diagnose and resolve technical issues, document and track tickets in a ticketing system, and use the knowledge base to guide resolutions. Support end users across PC, server, and mainframe environments, operate with first-call resolution expectations, and perform tasks like password resets. Remote role with potential travel for computer setup.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Perform Tier 1 service desk support by responding to and diagnosing incidents with users across phone and email.
•Provide end-user support and identify, research, and resolve technical problems.
•Document, track, and monitor issues to ensure timely resolution and first contact resolution.
•Provide first-tier support for PC, server, or mainframe applications or hardware, including password resets.
•Interact with network services and related engineering/application teams to restore service and/or identify root causes.

Travel: Low travel

Pay and Benefits

Salary: USD 24.97 hourly

Key Requirements

•High School Diploma or equivalent.
•0-2 years of experience.
•Basic understanding of computer systems and how to use them.
•Must have or be able to obtain within six months: ITIL Foundation certification, an A+ certification, and a Helpdesk Institute or Service Desk Institute certification.
•Must be able to obtain and hold a public trust clearance.

Education:High School

Skills:Communication

Certifications:ITIL FoundationA+Helpdesk InstituteService Desk InstituteMCSA Office 365

Tech Stack:ITILA+Office 365MCSATicketing systemKnowledge basePCServerMainframe

Eligibility

Security Clearance:Public Trust

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

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GovCIO

1 month ago

Service Desk Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Perform Tier 1 service desk support by responding to and diagnosing incidents with users across phone and email.
•Provide end-user support and identify, research, and resolve technical problems.
•Document, track, and monitor issues to ensure timely resolution and first contact resolution.
•Provide first-tier support for PC, server, or mainframe applications or hardware, including password resets.
•Interact with network services and related engineering/application teams to restore service and/or identify root causes.

Travel: Low travel

Pay and Benefits

Salary: USD 24.97 hourly

Key Requirements

•High School Diploma or equivalent.
•0-2 years of experience.
•Basic understanding of computer systems and how to use them.
•Must have or be able to obtain within six months: ITIL Foundation certification, an A+ certification, and a Helpdesk Institute or Service Desk Institute certification.
•Must be able to obtain and hold a public trust clearance.

Education:High School

Skills:Communication

Certifications:ITIL FoundationA+Helpdesk InstituteService Desk InstituteMCSA Office 365

Tech Stack:ITILA+Office 365MCSATicketing systemKnowledge basePCServerMainframe

Eligibility

Security Clearance:Public Trust

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn