Director Customer Care and PMO - ISV - Shanghai

Emerson
Shanghai
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Self-starting","Emotional intelligence","Calm under pressure","Influencing"]

Establish and lead a high-performing World Area PMO organization focused on improving customer value and profitable growth. Own quote-to-cash execution and KPIs, drive efficiency, speed, and cost savings, and oversee comprehensive project plans and customer documentation timeliness. Lead a dedicated cross-functional team, implement future quote-to-cash processes, ensure standard PMO governance, and act as an escalation point to support margin uplift, on-time delivery, and reduced penalties.

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Emerson
Emerson
2 days ago

Director Customer Care and PMO - ISV - Shanghai

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Job Summary

Establish and lead a high-performing World Area PMO organization focused on improving customer value and profitable growth. Own quote-to-cash execution and KPIs, drive efficiency, speed, and cost savings, and oversee comprehensive project plans and customer documentation timeliness. Lead a dedicated cross-functional team, implement future quote-to-cash processes, ensure standard PMO governance, and act as an escalation point to support margin uplift, on-time delivery, and reduced penalties.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Director level

Key Responsibilities

  • •Establish a world-area PMO organization and drive customer value proposition and profitable business growth.
  • •Own quote-to-cash execution and KPIs, including leading monthly POR governance calls and ensuring key metrics are achieved.
  • •Oversee development of comprehensive project plans for project orders and ensure customer documentation is delivered on time.
  • •Drive efficiency, speed, and cost savings to improve lead-time, on-time performance, and margin, including support for margin uplift opportunities.
  • •Lead and develop a dedicated team across project management, documentation, customer care, and order entry (as applicable), and serve as an escalation point for project concerns.

Key Requirements

  • •Bachelor’s degree in business or related field; MBA preferred.
  • •Minimum seven years of experience in project management, preferably in the industrial sector.
  • •Minimum 3 years of experience managing a team.
  • •Experience successfully managing multisite, multi-country projects.
  • •Self-starting ability to motivate a team, with technical literacy and an ability to remain calm under pressure.
Experience:7+ yearsIndustrial sectorMultisite projectsMulti-country projectsMatrix environment
Education:Bachelor's
Skills:LeadershipSelf-startingEmotional intelligenceCalm under pressureInfluencing

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn