Senior Systems Engineer - R&D Business Systems

Fivetran
Serbia
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Experience: 5+ yearsSkills: ["Communication","Attention to detail","Collaboration","Troubleshooting"]

Maintain and evolve the R&D Business Systems ecosystem, with a focus on administering and supporting Jira (including ScriptRunner, automations, webhooks, and workflow design). Build scalable integrations, workflows, and operational automations across Jira, Notion, Zendesk, incident management systems, and GitHub. Lead migrations, optimization, and operational support (including troubleshooting, RCA, and documentation) while collaborating with Engineering, Product, Support, and Operations to improve business processes.

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Fivetran
Fivetran
1 month ago

Senior Systems Engineer - R&D Business Systems

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Last checked: 4 hours agoStatus: Live

Job Summary

Maintain and evolve the R&D Business Systems ecosystem, with a focus on administering and supporting Jira (including ScriptRunner, automations, webhooks, and workflow design). Build scalable integrations, workflows, and operational automations across Jira, Notion, Zendesk, incident management systems, and GitHub. Lead migrations, optimization, and operational support (including troubleshooting, RCA, and documentation) while collaborating with Engineering, Product, Support, and Operations to improve business processes.
Location: Serbia
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Lead configuration, customization, automation, and operational support of Jira and related R&D systems aligned to business processes and governance standards.
  • •Design and implement scalable automations, integrations, workflows, and operational processes across Jira, Notion, Zendesk, incident management systems, GitHub, and other internal tools.
  • •Support implementation, migration, optimization, and operationalization of new tools and business workflows across the R&D systems ecosystem.
  • •Provide user support, troubleshoot issues, perform RCA, and participate in operational support/on-call processes to resolve recurring problems through improvements.
  • •Administer day-to-day operations of the global Jira environment including integrations, webhooks, monitoring, governance, user management, upgrades, and maintenance.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveParental LeaveRsusLearning Budget

Key Requirements

  • •5+ years of experience administering and supporting enterprise-scale Jira Cloud environments.
  • •Strong skills in Jira configuration, automation, ScriptRunner/custom apps, Jira Query Language, rich filters, dashboards, and workflow design.
  • •Experience integrating and supporting operational systems and tooling ecosystems across engineering and business workflows.
  • •Strong understanding of systems architecture, integrations, automations, and operational support processes.
  • •Ability to translate business requirements into scalable technical solutions and deliver them collaboratively within a team environment.
Experience:5+ years
Skills:CommunicationAttention to detailCollaborationTroubleshooting
Languages:English
Tech Stack:JiraScriptRunnerAutomationsWebhooksRich FiltersFormsNotionZendeskSlackIncident Management systemsGitHubTerraformInfrastructure-as-CodeJira Query LanguageDashboardsSQLGrafana IRMOpsGeniePagerDuty

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn