Client Service Analyst - Livechat (Burmese)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Support clients through live chat and email by handling inquiries and follow-ups for current and prospective users. Manage complaints and ensure smooth frontline operations, escalating discrepancies or risks to management. Learn and stay current on the company platform and product while monitoring market conditions, then turn customer needs into actionable feedback for management. Collaborate continuously to improve team performance, work efficiency, and overall processes.

Location: APAC

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Assist clients with inquiries via live chat or email.
•Deliver efficient, high-quality customer service experiences.
•Use knowledge of the company’s platform/product and keep up with general market conditions.
•Manage and follow up on inquiries and complaints for current and prospective clients.
•Escalate discrepancies or situational risks to management and improve team performance/processes.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•Bachelor’s degree in finance, economics, mathematics, or a related field.
•Minimum diploma in business administration or business management with strong numerical aptitude.
•2-4 years of customer service experience trained in frontline operations (live chat and email).
•Experience working in financial institutions or fintech is advantageous.
•Proficient communication and writing in English and Burmese; able to work scheduled shifts including weekends and public holidays.

Experience:2-4 yearsFintechFinancial services

Education:Bachelor's in finance / economics / mathematics (or related)

Skills:Customer-focusedCommunicationProblem-solvingTeamworkSelf-driven

Languages:EnglishBurmese

Company Brief

Bybit

Website

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Bybit

2 weeks ago

Client Service Analyst - Livechat (Burmese)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: APAC

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Assist clients with inquiries via live chat or email.
•Deliver efficient, high-quality customer service experiences.
•Use knowledge of the company’s platform/product and keep up with general market conditions.
•Manage and follow up on inquiries and complaints for current and prospective clients.
•Escalate discrepancies or situational risks to management and improve team performance/processes.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•Bachelor’s degree in finance, economics, mathematics, or a related field.
•Minimum diploma in business administration or business management with strong numerical aptitude.
•2-4 years of customer service experience trained in frontline operations (live chat and email).
•Experience working in financial institutions or fintech is advantageous.
•Proficient communication and writing in English and Burmese; able to work scheduled shifts including weekends and public holidays.

Experience:2-4 yearsFintechFinancial services

Education:Bachelor's in finance / economics / mathematics (or related)

Skills:Customer-focusedCommunicationProblem-solvingTeamworkSelf-driven

Languages:EnglishBurmese

Company Brief

Bybit

Website