Relationship Manager- Mandarin Speaking

Nuvei
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Relationship building","Communication","Problem-solving","Time management","Adaptability"]

Manage key APAC merchant accounts for cross-border payments, owning success and satisfaction across your portfolio. Build durable relationships with stakeholders across time zones to drive the best merchant experience, serving as the primary point of contact for problem resolution and retention. Partner with colleagues in the global Nuvei team while leveraging a strong understanding of payments and acquiring to support growth goals.

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FursaFursa
Nuvei
Nuvei
2 days ago

Relationship Manager- Mandarin Speaking

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Last checked: 1 hour agoStatus: Live

Job Summary

Manage key APAC merchant accounts for cross-border payments, owning success and satisfaction across your portfolio. Build durable relationships with stakeholders across time zones to drive the best merchant experience, serving as the primary point of contact for problem resolution and retention. Partner with colleagues in the global Nuvei team while leveraging a strong understanding of payments and acquiring to support growth goals.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Fully own the success and satisfaction of merchants in your portfolio.
  • •Build and sustain relationships with key merchant stakeholders across continents and time zones.
  • •Ensure a positive and consistent relationship for one or more assigned clients.
  • •Serve as the primary point of contact for problem resolution and client retention.
  • •Collaborate with colleagues in the Global Nuvei team to support merchant outcomes.
Travel: Low travel

Pay and Benefits

Perks:Holiday Allowance401kGroup InsuranceFlexible WorkingEmployee Assistance

Key Requirements

  • •At least 3-5 years of experience managing enterprise-level clients in a fast-paced environment.
  • •Knowledge of payments and acquiring.
  • •Strong self-starter mindset with a proven commercial edge and entrepreneurial drive.
  • •Fluent in Mandarin and proficient in English.
  • •Ability to work across different time zones and handle ambiguity.
Experience:3-5 yearsPayments
Skills:Relationship buildingCommunicationProblem-solvingTime managementAdaptability
Languages:MandarinEnglish

Company Brief

Nuvei
Global payments technology provider offering merchant acquiring, payment processing, fraud and risk management, and omnichannel payment solutions for enterprises across e-commerce, retail, gaming, and fintech sectors.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 2003
WebsiteLinkedIn