Infrastructure Solutions Architect - OEM

NVIDIA
Austin, Texas, Virginia
Workplace: HybridFull timeUSD 152,000 - 287,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Organizational skills","Troubleshooting","Performance analysis","Issue resolution"]

Serve as the senior technical point of contact for OEM Federal deployments of NVIDIA GPU-accelerated platforms, resolving blocking issues end to end from triage through engineering escalation and customer resolution. Own failure analysis, RMA eligibility, and secure handling for on-site failed hardware. Navigate Federal security frameworks (FedRAMP, IL5/IL6, air-gapped/SCIF) while partnering with OEM Federal support teams, building a Federal knowledge base, and applying automation where possible.

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FursaFursa
NVIDIA
NVIDIA
1 day ago

Infrastructure Solutions Architect - OEM

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Last checked: 15 hours agoStatus: Live

Job Summary

Serve as the senior technical point of contact for OEM Federal deployments of NVIDIA GPU-accelerated platforms, resolving blocking issues end to end from triage through engineering escalation and customer resolution. Own failure analysis, RMA eligibility, and secure handling for on-site failed hardware. Navigate Federal security frameworks (FedRAMP, IL5/IL6, air-gapped/SCIF) while partnering with OEM Federal support teams, building a Federal knowledge base, and applying automation where possible.
Location: Austin, Texas, Virginia
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the senior technical point of contact for OEM Federal deployments of NVIDIA GPU-accelerated platforms, addressing blocking issues.
  • •Own customer issues end to end by prioritizing platform, firmware, and workload problems and escalating to NVIDIA engineering with logs and reproduction details.
  • •Perform failure analysis and manage RMA eligibility and replacement procedures for Federal deployments, including on-site failed hardware handling.
  • •Navigate Federal security frameworks (FedRAMP, IL5/IL6) and air-gapped/SCIF environments, supporting sanitization and chain-of-custody requirements for returns.
  • •Partner with OEM Federal support and services teams to reduce blocking issues and dispatches, document failure signatures for the Federal knowledge base, and apply AI tools where permitted.
Travel: High travel

Pay and Benefits

Salary: USD 152,000 - 287,500 annually

Key Requirements

  • •U.S. citizen with and ability to maintain an active U.S. Government TS/SCI clearance; some assignments may require a Counterintelligence Scope or Full Scope Polygraph.
  • •BS or MS in Computer Engineering, Electrical Engineering, Computer Science, or equivalent experience.
  • •5+ years of engineering experience on multi-GPU platforms, including at least 3 years in a customer-facing support, field engineering, or blocking issue role.
  • •Strong system software expertise across firmware, BIOS, kernel, drivers, and operating systems; ability to troubleshoot, optimize, and customize Linux for AI/ML workloads.
  • •Expert knowledge of data center infrastructure, including x86/ARM systems, high-performance storage, and low-latency networking (InfiniBand/RDMA).
Experience:5+ yearsMulti-GPU platformsCustomer-facing supportData center infrastructureAI/ML workloadsHPC
Education:
Skills:CommunicationOrganizational skillsTroubleshootingPerformance analysisIssue resolution
Tech Stack:PCIeGPU-accelerated platformsHGXMGXLinuxFirmwareBIOSKernelDriversPythonC/C++X86ARMHigh-performance storageInfiniBandRDMADockerKubernetesSlurmNCCL

Eligibility

Nationality:US National
Security Clearance:TS/SCICounterintelligence ScopeFull Scope Polygraph

Company Brief

NVIDIA
Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1993
Glassdoor
Glassdoor: 4.3
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